Service Technician

Job DescriptionJob Description

New Way Ford is a family-owned business with strong principles: Offer the best quality at a fair price. Provide impeccable service. Treat the customer honestly and respectfully. Together we provide a wide variety of quality vehicles as well as impeccable service from a knowledgeable and trusted local staff. 

We are currently seeking a skilled Auto Service Technician to join our New Way Ford team! This position is responsible for the timely completion of automotive repairs. This includes determining the scope of repair needs and ensuring auto repair projects are completed in an efficient and timely manner.

Your Role in Our Mission: 

• Follow supervisors' instructions as to which parts to restore or replace and how much time the job should take.
• Review repair reports, prepare or review repair cost estimates, and plan work to be performed.
• Perform diagnostics and repairs on all makes and models of vehicles.
• Follow proper road test and diagnostic procedures to determine appropriate recommendations and repairs.
• Test drive vehicles to ensure sound repairs.
• Clean engine and compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
• Troubleshoot difficult automotive repair situations by using experience and knowledge while following product manufacturer recommendations.
• Inspect parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations.
• Keep work area clean at all times.
• Communicate with service advisers and parts department.
• Attend continued training to maintain current knowledge of Ford vehicles.
• Follow all safety processes and procedures.

To Perform this Job Successfully:

• High school diploma or equivalent; technical certification or associate degree in automotive technology .
• Automotive Service Excellence (ASE) certification(s) a plus.
• Minimum 2 years of experience as an automotive technician or in a related role.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to read and interpret technical manuals, wiring diagrams, and diagnostic data.
• Valid driver’s license with a clean driving record.
• Strong interpersonal skills with the ability to foster effective business relationships with internal and external parties. 
• Team player with the ability to work independently in a fast-paced environment.
• Demonstrate planning and organizational skills with strong attention to detail and concern for accuracy.
• Good verbal communication and technical skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• Ability to operate various shop tools including power and manually operated tools.
• Must provide own tools.

Why New Way Ford? 

• Family Owned: Experience a close-knit atmosphere where every team member is valued, and contributions recognized. 
• Midwest Values: Integrity, hard work, and community from the core of our operations. 
• Innovation at Heart: We are committed to staying ahead of the curve and continually investing in technology and our people.
• Competitive Benefit Package: Competitive wages, comprehensive benefits, and opportunity for professional growth.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.