Service Technician

Job DescriptionJob DescriptionEMT International, a leading provider of digital finishing solutions, is seeking a Service Technician with a combination of customer service, technical expertise, and problem-solving skills. In this position, you will be responsible for delivering exceptional service and support to customers by installing, troubleshooting, repairing, and maintaining machinery and equipment both on-site and in the field at customer facilities.

Service Technician Responsibilities:

• Field Service and Support:
  • Install, troubleshoot, and repair machines and equipment at customer facilities.
  • Conduct equipment inspections, calibrations, and preventative maintenance to ensure optimal performance.
  • Provide technical training to customers on proper equipment usage and maintenance.
• Remote Customer Support:
  • Assist customers via phone, email, and remote computer access to diagnose and resolve technical issues.
  • Document and communicate solutions to recurring problems to improve overall product reliability.
• In-House Responsibilities:
  • Support the assembly and testing of machines before shipment to customers as needed
  • Collaborate with the engineering and production teams to address design or manufacturing issues.
• Documentation:
  • Maintain detailed records of repairs, parts used, and service history.
  • Complete service reports and ensure proper documentation for billing and warranties.
  • Marking up redlines and providing documentation after completion of project

Service Technician Qualifications:

• Willingness to travel extensively (up to 80% of the time) domestically often on short notice; international travel available.
• Proven experience in equipment installation, maintenance, or a related technical field.
• Strong mechanical, electrical, and troubleshooting skills.
• Proficiency in reading and interpreting technical drawings, schematics, and manuals.
• Excellent communication and customer service skills.
• Applicants must be authorized to work in the United States without sponsorship.

About EMT International

At EMT International, our focus is to provide a secure and rewarding future for our employees. We are building a culture where collaboration fuels innovation, where your talents are both recognized and celebrated.

Together We Are Better!

• Open communication and feedback
• Leverage each other’s strengths!
• Transparency of information
• Share knowledge & learn from each other.
• Tuition reimbursement and career development opportunities

Work-life Balance

• 10 paid holidays
• Paid vacation
• Flexible work schedules

Health and Wellbeing

• Clean, safe working environment
• Health, Dental, Vision and Life Insurance
• Short and Long-Term
• 401(k) with company match
• Employee Assistance Program (EAP)
• Wellness Incentive Program

Have Fun and Give Back

• Sporting events such as baseball games and golf outings
• Anniversary and retirement celebrations, service awards, and new hire welcomes
• Community fundraisers, charitable events, and volunteering