Service Technician

Job DescriptionJob Description

Here at Walley’s we strive to deliver exceptional service to our valued customers. We embrace our employees as team partners working together to grow in the industry providing top notch service ensuring our long-term success and theirs. It is part of our culture as a company to show we care for our customers and employees - prioritizing customer satisfaction and keeping happy employees.

Joining our team at Walley’s lets you grow in your profession while enjoying the benefits of a small business. We offer a very competitive compensation package including many perks, incentives, and opportunities for growth. We promote ongoing training and development that helps you excel in your field. We offer many flexible work schedules – pick the one that works for you! Apply now to join the Walley’s Team and become a part of our growing family!

Incentives:

• Stocked take home truck - be dispatched from home!
• Tool allowance, uniforms, phone and tablet provided.
• On-going professional development training with reimbursement program.
• Opportunities for advancement.
• Referral Bonus Programs.
• Medical, Vision, & Dental Insurance.
• Supplemental Insurance.
• Company Matched 401K up to 3%
• 10 paid holidays.
• 120-160 hours Paid Time Off.
• 5% Family & Friends Discount on services.
• Annual Reviews.
• Strong and friendly leadership to support your success!

Qualifications:

• High school diploma or equivalent.
• NH Gas License preferred.
• EPA Universal Certification preferred.
• OSHA 10 Certification preferred.
• Proven experience as a Service Technician in HVAC and/or Plumbing.
• Track record of successful repairs and maintenance.
• Strong technical knowledge of HVAC systems, troubleshooting techniques, and repair methods.
• Excellent customer service skills and the ability to communicate technical information to clients effectively.
• Valid driver's license with a clean driving record.
• Physical ability to lift heavy equipment with a minimum of 50 pounds, climb ladders, and perform manual tasks.
• Willingness to work flexible hours within your chosen schedule and be available for on-call rotations (where applicable).

Responsibilities:

Service Calls and System Diagnostic

• Conduct thorough inspections and diagnostic tests on HVAC systems to identify issues, malfunctions, or potential problems accurately.
• Utilize advanced testing equipment and technical knowledge to pinpoint complex problems efficiently.

Repairs and Maintenance:

• Perform skilled and complex repairs or maintenance on HVAC systems, ensuring all work complies with safety regulations and quality standards.
• Recommend appropriate solutions to enhance system performance and reliability.

Customer Communication:

• Interact with customers in a professional and courteous manner, explaining repair options, providing quotes, and addressing any questions or concerns they may have.

Truck Inventory Management:

• Maintain proper inventory levels of equipment, tools, and parts needed for repairs, ensuring readiness for service calls.
• Coordinate with management/warehouse teams to order necessary supplies and maintain accurate records of used materials.

Safety Compliance:

• Adhere to all safety protocols and guidelines while performing tasks.
• Wear appropriate personal protective equipment (PPE) and follow safety procedures at all times.

Documentation:

• Accurately document work performed, parts used, and time spent, using company-provided systems and tools.
• Prepare detailed service reports and provide them to the appropriate personnel and customers as required.

Technical Knowledge:

• Stay updated with the latest industry trends, product developments, and best practices related to HVAC and/or Plumbing.

Team Collaboration:

• Collaborate with management and fellow technicians to ensure effective communication.

Walley’s is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company DescriptionWalley’s is not your average HVAC contractor. From our in-house sales and support center to our modern fleet of licensed technicians, our team has the tools, trucks, and the training to handle all of your mechanical needs. But more than that, we are committed to giving back and playing a bigger role in our community. Through our work with local charities, educational providers, and our continued efforts towards promoting energy efficient products, ethical business practices, and enforcing the highest industry standards, Walley’s is delivering real value to the community every day! Our entire team is grateful for the opportunity to show you what we are made of. Thank you for your consideration.Company DescriptionWalley’s is not your average HVAC contractor. From our in-house sales and support center to our modern fleet of licensed technicians, our team has the tools, trucks, and the training to handle all of your mechanical needs. But more than that, we are committed to giving back and playing a bigger role in our community. Through our work with local charities, educational providers, and our continued efforts towards promoting energy efficient products, ethical business practices, and enforcing the highest industry standards, Walley’s is delivering real value to the community every day! Our entire team is grateful for the opportunity to show you what we are made of. Thank you for your consideration.]]>