Service Support Specialist, Building Automation

Job DescriptionJob DescriptionDescription:

Service Support Specialist Position Responsibilities

• Responds to various customer service calls and emails on a timely basis.
• Completes accurate and detailed service reports for customers and DAC promptly, allowing for precise invoicing and job cost tracking.
• Provide remote technical support to the end user and team members to assist in troubleshooting installed BAS and security systems.
• Identifies and resolves problems for most types of service calls or quickly escalates the call to the next tier.
• Uses well-developed troubleshooting skills to isolate and repair problems in malfunctioning equipment or software.
• Communicates with and works with the other members of the team consistently to improve the overall operations of the Service Department and company.

Requirements:

Service Support Specialist Qualifications

• High School Diploma Required
• Minimum of 3 years of previous, relevant experience
• Experience in the construction environment
• Competent with using and troubleshooting Microsoft Windows and Microsoft Office software
• Strong knowledge of networking and the ability to troubleshoot network devices
• Familiarity with building automation systems and the basics of DDC systems and installations
• Strong verbal and written communication skills
• Ability to problem solve independently, escalating appropriately to ensure timely resolution of issues
• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Understanding of basic programming structures and syntax (any ) is