Service Supervisor in Odessa

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Job DescriptionJob Description

Summary: The Service Supervisor is a key leadership role responsible for overseeing all service-related activities within the branch. This position ensures the efficient delivery of high-quality service to customers while promoting a culture of excellence rooted in our core values: Quality, Customer Service, Self-Governance, Growth, Innovation, Engagement, and Accountability. The Service Supervisor provides guidance, support, and supervision to technical staff to maximize performance, adherence to company policies, and compliance with all applicable laws.

Essential Functions:

• Ensure all service work meets OEM standards and company expectations. Review and resolve quality issues, provide feedback to technicians, and continuously improve processes to maintain superior service delivery.
• Identify and implement new ideas, processes, and technologies to improve ACS and customer experience
• Build and maintain strong customer relationships. Handle escalations professionally and proactively provides solutions that foster trust and loyalty.
• Lead by example in promoting personal accountability and adherence to company standards. Encourage technicians to take ownership of their work and demonstrate independence in problem-solving.
• Identify training needs, develop growth plans, and provide mentorship to support professional development and employee retention.
• Collaborate with service teams, branch leadership, and other departments to ensure smooth operations, effective communication, and a supportive work environment.
• Monitor team performance, enforce policies, and maintain compliance with OSHA, company standards, and other regulations. Take responsibility for service outcomes and ensure customer satisfaction.
• Lead service operations using Daily Management principles, including planning, feedback, and communication with the frontline team.
• Provide leadership and direction to technical staff to ensure high performance and employee engagement.
• Ensure technicians have proper tools, equipment, information, and training to deliver top-quality service.
• Document and evaluate processes for efficiency and quality improvements.
• Ability to support the technicians with troubleshooting mechanical and electrical issues and communicate solutions effectively, including remotely when needed.
• Assist planners in scheduling follow-up repairs by proper execution of the Service Monthly forecast/backlog

• Perform other related duties as assigned.

Qualifications and Education Requirements:

• 3+ years of experience managing technicians or 5+ years of technician work.
• High school diploma or GED certificate.
• Experience with generators and compressors a plus.
• Must have a valid driver’s license and clean driving record.
• Must be able to pass a drug and alcohol test, physical, driving requirement, and background check.
• Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working on equipment.
• Lift and/or move up to 50 lbs. (and occasionally up to 100 lbs. with assistance.)
• Exposure to moving mechanical parts, fumes or airborne particles, and outside weather conditions.

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