Service Quality Specialist - Warranty

An excellent opportunity has arisen to join one of the world’s most iconic brands as a Service Quality Specialist – Warranty, based at Porsche Retail Group in Guildford. To apply for this role you must have experience in warranty administration within an automotive dealership.



Role:

As a Service Quality Specialist (SQS), you will:



Serve as a key liaison between the Porsche Centre, customers and the manufacturer

Be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates

Technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing

Manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche’s service process and warranty standards.

The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time.

Responsibilities



Provide technical support and guidance to technicians, managing repair progression, systems, and processes

Stay up to date with manufacturer policies, bulletins and procedures

Develop workshop processes aligned with Porsche Service and warranty standards

Control workshop repair quality through inspections, tests, and ensuring manufacturer standards

Manage Porsche Request Management System for technician support and communication.

Support parts processes, including pre-pick and returns to Porsche.

Administer warranty and goodwill repairs, including claims, documentation, and campaign communication

Verify warranty claim accuracy, completeness and compliance with manufacturer guidelines

Provide regular feedback on repair quality to management and recommend improvements.

Minimum Qualifications



Full UK Driving License

Experience in Warranty Administration in the automotive industry

Familiarity with dealership management systems (DMS)

Great customer service skills, to ensure customer satisfaction throughout the claim process

Sound mechanical and technical skills

Experience of working within a franchised automotive dealership

A track record of performing within a fast paced, workshop environment

Proficiency in Microsoft Office suite

Desirable Qualifications



Level 3 Diploma in Light Vehicle Maintenance

Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations

Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement

Porsche Retail Group are committed to promoting a culture that champions and equal opportunities.  

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate in all its dimensions while shaping an aspirational and inclusive company culture. 

In return, we offer



Industry leading salary plus 10% bonus, paid monthly

33 days holiday, with extra for long service

Fixed hours each week - no shift patterns. Monday to Friday - 8am to 6pm with 1-hour unpaid break per day.

Option of a VW Group Vehicle at preferential leasing rates

Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products

Life Assurance

DC Pension Scheme

Employee Assistance Program - support and advice on issues impacting your wellbeing

Dedicated mental health champions

Centre

The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.



Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.



Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.



Applying

Please note that eRecruitSmart is advertising the role of Service Quality Specialist on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.



You must reside in and have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered