Service Operations Manager (w/m/d) in Ulm

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Job DescriptionService Operations Manager (w/m/d)

Über den Bereich:

For the department Customer Services ATC/TRML-4D, we are looking for a Service Operations Manager for ground-based radar systems at the Ulm site at the earliest date possible. Applications from younger professionals, who may not yet fulfil all requirements and are motivated for a demanding further development, are very welcome as well. The department Customer Services ATC/TRML-4D is responsible for the Integrated Logistics Support and the subsequent Service Support of our military and civilian customers’ systems. As part of the product delivery projects, the ILS managers create the basis on which the Service Operations Manager will build the successful ISS contracts.

Ihre Aufgaben:

• Entwicklung/Aktualisierung eines Service Management Plan
• Unterstützung der Überführung der Systeme in die Servicephase
• Sicherstellung der Verfügbarkeit und Versorgbarkeit des Systems beim Kunden
• Verantwortung für die Einhaltung der kundenspezifischen KPIs gemäß Service Level Agreement (SLA)
• Verantwortung für die Kommunikation mit dem Kunden hinsichtlich Incidents
• Definition und Dokumentation von Incidents Reports in den Statusboards
• agieren als Schnittstelle zum 2nd und 3rd Level Team
• Planung und Durchführung von Reparatureinsätzen
• Erstellung von Service- und Ersatzteilangeboten
• Steuerung von internen und externen Partnern
• Service-bezogene Managementaufgaben in interdisziplinären Produktteams während des gesamten Lebenszyklus

Ihr Profil:

• Erfolgreich abgeschlossenes Studium der Ingenieurwissenschaften, Kommunikationstechnik, Elektrotechnik, Wirtschaftsingenieurwesen oder vergleichbar
• Erfahrung und Kenntnisse im Service Operations Management sind wünschenswert
• Offen für Teamarbeit im internationalen/multikulturellen Umfeld
• Verhandlungsgeschick mit Kunden und Auftragnehmern ( & extern)
• Anpassungsfähigkeit an veränderte Kundenbedürfnisse
• Kenntnisse der gängigen Management-Tools wie z. B. MS Project, SAP, JIRA, Confluence
• Deutsch (fließend) und Englisch (verhandlungssicher)

Do you want to become part of a future-oriented company? And are you ready to take on responsibility in exciting international and projects? Then you are our candidate! Please apply exclusively online via our career portal with your CV and references.

In case you have any further questions, please do not hesitate to contact our Recruiting Team: jobs@hensoldt.net

Find out more about HENSOLDT and our jobs: www.hensoldt.net/career

Flexible Working Hours & Work-Life Balance

We support you with flexible working models and offers to help you balance work and family life.

Remuneration & Social Benefits

We offer an attractive salary and special payments.

Personal & Professional Development

We support your development with structured onboarding, targeted training programs and tailored talent development.

Working Atmosphere

We offer an innovative working atmosphere with modern premises and expert networks.

Health & Prevention

We promote your health with ergonomic workstations, health management and occupational health and safety programs.

Mobility & Sustainability

We promote mobility and sustainability through various and special offers.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.