Service Operations Manager

Job DescriptionJob DescriptionSalary:

**Join TimbukTech: Elevate Your Leadership Career in a Thriving, Community-Focused IT Services Provider**

Are you a passionate leader ready to shape the future of IT services while fostering a collaborative, caring team? At TimbukTech, Inc., we're a 21-year-old locally owned powerhouse serving small businesses across Central Illinois. Our word-of-mouth growth has made us the go-to experts in the Canton, Macomb, and Washington markets, delivering outsourced IT solutions that eliminate tech headaches and drive client success. We're personable, values-driven, and committed to helping local businesses thrivenow, we're poised for the next level of expansion, we need a dynamic Service Manager to join our leadership team and propel us forward.

If you're excited about:

• Collaborating with a knowledgeable, supportive team where everyone mentors and supports each other.
• Contributing to a fast-growing company where your ideas directly impact local businesses and communities, and our shared success.
• Enjoying a positive culture with great work-life balance, including fun company outings that build camaraderie and make work enjoyable.

...then this is the role for you!

Key Responsibilities
As our Service Manager, you'll lead our talented service department, ensuring operational excellence while nurturing team growth. You'll sit on the leadership team, influencing company-wide decisions, and driving us to new heights. Responsibilities include:

• Reviewing, updating service policies and procedures to streamline operations, implement accountability measures, and enhance efficiency.
• Planning and leading departmental meetings to foster open communication and alignment.
• Managing and developing service department team members, including:
  • Setting and tracking progress toward individual and departmental goals.
  • Creating personalized training and development plans for personal and professional advancement.
  • Conducting performance reviews to support growth and accountability
• Overseeing project management and client communications to deliver exceptional service.
• Collaborating with team leads to prioritize tasks, resolve issues swiftly.
• Planning and executing department initiatives that align with our growth objectives.
• Working hands-on with the team to develop best practices, test emerging technologies, and document standard procedures for service requests.
• Traveling between our office locations as needed to manage staff and support operations.
  

We operate as a unified, mentorship-driven team you'll guide your colleagues' development while benefiting from their expertise, all while championing innovation and challenging the status quo to better serve clients and team.

Required Skills & Qualifications

• Strong interpersonal skills, a positive attitude, and proven management/leadership experience (3+ years ).
• Ability to multitask in a fast-paced environment, adapting to unexpected changes with organization, accuracy, and follow-through.
• Eagerness to learn new applications, skills, and technologies.
• Commitment to continuous improvement: After onboarding, you'll proactively identify and implement innovative ways to enhance client service, team support, and efficiency.
  
  

Experience

• 3+ years in a dynamic, multi-tasking role.
• 2+ years with Microsoft Office suite.
• 1-2 years in technology infrastructure or related IT services.
  

The standout candidate won't settle for "good enough"they'll inspire our team to evolve, leveraging our strong local reputation for untapped growth opportunities with small businesses in the area.

What We Offer: Competitive Benefits for Your Well-Being & Growth

• Compensation: Competitive salary plus Quarterly Departmental Performance Bonus based on team achievements.
• Health & Wellness: Full medical, dental, vision, and life insurance coverage for employees; 50% coverage for dependents.
• Retirement: Simple IRA with 3% employer match to secure your future.
• Time Off: Generous paid time off (PTO) to recharge and maintain balance.
• Culture Perks: Company outings, team-building events, and a supportive environment focused on work-life balance and enjoying your colleagues.
• Professional Development: Opportunities to invest in your growth through training and leadership involvement.
• Work Setup: On-site role in our Central Illinois offices, with travel between locations (mileage provided).

At TimbukTech, we're more than an IT providerwe're a family committed to excellence, strong client partnerships, and each other's success. If you're ready to lead our service team to the next level while growing personally and professionally, apply today! We can't wait to welcome you to our team!