Service Dispatcher HVAC & Fire Sprinkler Division in Vancouver

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Job DescriptionJob Description

Keep Our Teams Running Smoothly Join Vanport Mechanical Fire Sprinklers Inc. as a Service Dispatcher!

Position Title: Service Dispatcher HVAC & Fire Sprinkler Division
Company Name: Vanport Mechanical Fire Sprinklers Inc
Pay Range: $25$28 per hour + performance incentives
Employment Type: Full-Time
Location: Vancouver, WA
Industry: HVAC / Fire Protection Services

Job Overview:

Vanport Mechanical Fire Sprinklers Inc. is hiring a Service Dispatcher to join our growing team that supports both HVAC and Fire Sprinkler divisions. This critical role serves as the communication and coordination hub between customers, technicians, and management. As our Service Dispatcher, youll schedule and dispatch technicians, track jobs, manage communications, and ensure operational flow throughout the day. If you're highly organized, detail-driven, and love being at the center of a fast-paced service environment we want to hear from you.

Who We Are:

At Vanport, we believe in building more than systems we build trust, careers, and a legacy of excellence. With 50+ years of service in the Pacific Northwest, Vanport Mechanical Fire Sprinklers Inc. offers top-tier HVAC and fire protection solutions for residential, commercial, and industrial markets. Our close-knit team operates like family, with a focus on craftsmanship, safety, and doing the right thing every time.Learn more at www.vanportmech.com

Key Responsibilities:

• Dispatch and schedule field technicians for service calls, preventative maintenance, and emergency work across HVAC and Fire Sprinkler departments.

• Monitor daily job progress and communicate real-time updates to customers and technicians.

• Confirm appointments with customers and provide clear communication around timing, procedures, and expectations.

• Track and update job tickets using BuildOps and QuickBooks (training provided).

• Collect payment information and ensure billing protocols are followed, especially for COD and testing jobs.

• Review technician work orders for accuracy before job closure, ensuring proper documentation of time, materials, and notes.

• Proactively manage open estimates, pending jobs, and scheduling conflicts.

• Coordinate directly with HVAC and Fire Service Managers on tech availability, priorities, and adjustments.

• Maintain professionalism and positivity under pressure be the person everyone counts on.

Qualifications:

• 2+ years of experience in dispatching, scheduling, or coordination (preferably in the trades, construction, or service industry).

• Excellent time management and multitasking skills in a high-volume environment.

• Strong verbal and written communication skills able to connect confidently with field teams and customers.

• Proficient with Microsoft Office; experience with service platforms like BuildOps is a plus.

• Ability to stay calm under pressure and make sound decisions quickly.

• Demonstrated ownership, accountability, and problem-solving mindset.

Benefits:

• $25$28 per hour + performance incentives

• Medical, Dental, Vision Insurance

• Retirement Savings Program (401K)

• Paid Holidays and Vacation

• MondayFriday, 7:00 AM4:00 PM schedule

• Stable, family-run company with over 40 years of continuous growth

• Career development into Operations or Service Management roles

Schedule:

• Full-Time

• MondayFriday | 7:00 AM4:00 PM

Location:

• Vancouver, WA office with coordination responsibilities across regional field operations

Equal Employment Opportunity (EEO) Statement:

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to , color, , , , , , , protected veteran status, or any other legally protected status.

A background check will be completed as part of the onboarding process, in compliance with applicable laws.

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If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.