Service Desk and Counter Specialist in Youngstown

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job DescriptionJob Description
Location: [Youngstown, OH]
Pay Range: $18.00 $20.00 starting pay per hour (depending on experience)

We are currently seeking a detail-oriented and customer-focused to join our team. This role is key to supporting our customers, processing orders efficiently, and working closely with internal teams to ensure excellent in-person service and on-time delivery.

This is a hybrid position that offers plenty of time behind the desk, as well as time on the floor assisting customers in person. This position requires lifting heavy objects up to 50 pounds, as well as the building and construction of hydraulic hose assemblies.

Check out our facility here: https://maps.app.goo.gl/ER3kgAEGSLHKxMfV6

Benefits & Compensation

We offer a strong compensation and benefits package, including:

• Competitive hourly pay
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• insurance
• A supportive and professional work environment

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person at the counter
• Process sales orders from quote to invoice with accuracy and efficiency
• Provide product information, pricing, and delivery details to customers
• Recommend additional products and solutions based on customer needs
• Coordinate with outside sales, purchasing, and warehouse teams to ensure timely service
• Manage customer returns and vendor returns professionally
• Monitor open orders and follow up to ensure promised delivery dates are met
• Maintain accurate records and documentation for all transactions
• Communicate clearly and respectfully with customers and coworkers
• Take initiative to assist where needed, including working occasional overtime

Qualifications

• High School Diploma or GED
• 13+ years of experience in inside sales or customer service
• Strong communication skillsverbal and written
• Proficient with Microsoft Office, especially Excel
• Experience with Industrial ERP software is a plus
• Ability to handle multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Knowledge of pricing, vendors, and product sourcing is helpful
• A professional, team-oriented attitude

About Us

We are a well-established company known for reliable service, high-quality products, and strong customer relationships. Our team takes pride in supporting one another and working toward shared goals. We value professionalism, accountability, and a commitment to doing the job right.

Apply Today

If you're looking for a stable, long-term role where your contributions are valued, we encourage you to apply.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.