Service Design & Transition Manager - Operational Services

Job Description

Service Design & Transition Manager – Operational Services

Contract

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Join MBNL—where mobile infrastructure powers digital Britain. As the Service Design & Transition Manager, you’ll play a pivotal role in redefining our Shared Operations service, ensuring it's fully aligned with evolving shareholder needs.

Responsibilities of the Service Design & Transition Manager include:

• Lead delivery of revised service designs for MBNL’s strategic operational model
• Align cross-functional teams and stakeholders to drive transformation outcomes
• Define and implement changes to operational processes and IT/OSS capabilities
• Represent Operations across leadership, ensuring clarity on service levels, KPIs and ownership
• Shape the transition plan and communicate progress at senior levels

The successful Service Design & Transition Manager will have:

• Strong telecoms or infrastructure service operations experience
• Proven understanding of ITIL v4 and service management best practices
• Comfortable driving stakeholder consensus across complex ecosystems
• Skilled in translating customer experience goals into operational design
• Ability to problem-solve around service interlocks, process gaps and IT dependencies

To apply for the Service Design & Transition Manager, please send your CV to caroline.kennedy@projectpeople.com