Service Delivery Planner in Burgess Hill

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Job Description

Role: Service Demand Planning Associate
Location: Burgess Hill (Hybrid - 2 days per week in the office)
Hours: Full time
Pay: £15-£17 per hour PAYE (excluding holiday pay) / £19.89-£22.55 per hour UMB (including holiday pay)
Contract: 9-month contract (inside IR35)

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An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.

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Benefits:

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• Hybrid working (2 days in the office, 3 from home)

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• Weekly competitive pay

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• Collaborative and supportive team culture

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• Opportunity to contribute to key supply and demand processes within a market-leading organisation

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The Requirements:

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• A-level education or equivalent, with GCSEs (including English and Maths at grades A-C)

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• Experience within a demand planning or scheduling role (desirable)

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• Strong analytical and organisational skills, with high attention to detail

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• Proven ability to manage multiple priorities in a fast-paced environment

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• Confident communicator with experience managing internal and external stakeholders

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• Experience using CRM or ERP systems (e.g., SAP)

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• Ability to work independently and collaboratively within a cross-functional team

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• Resilient, adaptable, and comfortable handling multiple enquiries

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The Role:

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• Managed demand planning using Rexis (Salesforce) and SAP to ensure resource availability.

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• Liaised with internal and external stakeholders to coordinate parts orders and overnight deliveries.

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• Scheduled and managed workloads for 20-40 engineers, prioritising based on business needs and site criticality.

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• Monitored global parts availability and communicated updates to stakeholders.

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• Supported demand-supply balancing across the UK and Ireland, providing analysis and insight for forecasting.

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• Maintained high data accuracy within SAP and planning systems.

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• Collaborated with Logistics, Technical Service Managers, Sales, and Customer Projects to align capacity and service plans.

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• Contributed to process improvements and efficiency initiatives within the planning team.

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If you're keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, please apply to this Service Demand Planning Associate role below or call Chloe McCausland on 01273 063769 between 8:30am - 5:00pm.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.