Service Coordinator

Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.

Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.

The size and scale of the challenge means we must continually grow our team, bring in new ideas and new approaches and be ready to push the boundaries. At every level, we are looking for bold, ambitious, bright, and collaborative people that share our commitment to making a difference.

About the Opportunity

We have a fantastic opportunity for a Service Coordinator to join our Service & Heat Supply team supporting the operations of the team.

Interested? If you are passionate and driven and enjoy making a difference – AMP can offer you the challenge and opportunity you’re looking for.

The role will involve:

• Leading on the Service and Heat Supply team’s invoicing and ensuring all heat supply is invoiced on a monthly basis with clients receiving all appropriate records
• Leading on financial analysis for the Service Scotland team including analysis of Job and Contract Profitability on Sage 200 and assisting with management of the business unit budget
• Assisting with customer tendering and bids as required
• Planning on site works and coordination of engineers
• Managing Protean templates and processes, including uploading new contracts and updating existing contracts
• Leading on HETAS notifications and attending meetings if required
• Supporting the Service Desk Manager and team to create service tickets and allocate to engineers
• Covering the Service Desk Manager as and when required
• Assisting with reviewing incoming service reports and supporting in actioning any follow up works as required
• Support the Service Desk Manager and team to monitor boiler uptime on ISTA on a proactive basis and ensure uptime is maximised as per team KPIs
• Being the point of contact for Heat Trust bi-annual submissions
• Coordinating the procurement function of the Service and Heat Supply team, seeing through the procurement process for parts
• Generating purchase orders and goods received notes as required
• Assisting with engineer van stock levels and tooling requirements and assisting the Parts and Stores Coordinator at Fort Wiiliam with stock management
• Completion of subcontractor applications and renewals
• Providing internal and external customers with job reports, photographs and any additional information required
• General administration support duties as required to support the Service and Heat Supply team

What we are looking for:

A passionate and driven individual who is an excellent communicator and is committed to providing outstanding customer service and satisfaction and has the following knowledge, skills, and experience:

• SQA Highers or English A Levels or equivalent school qualifications
• Good geographical knowledge, covering Scotland locations
• Sage Accounting software skills
• Excellent organisational and administration skills
• Initiative to work independently, and work as part of a team
• Excellent interpersonal and communication skills to build good working relationships internally and externally

What will we offer in return?

We’ve built a culture founded on honesty, working hard, and enjoying ourselves. And we have created a workplace where everyone feels more connected, heard, and valued. You’ll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role. Our employee benefits include:

• 26 days annual leave entitlement plus 8 days for public holidays
• Life Insurance
• Employer pension contribution
• Healthcare Cash Plan
• Access to advice, counselling, and support
• Access to GP services
• Wellbeing tools and resources
• Shopping and lifestyle discounts
• Discounted gym membership

Additional Information:

• Location: AMP Clean Energy, Fort William Office, PH33 6SQ
• Salary: Competitive to be discussed during interview
• Hours of work: 40 hours per week; Monday-Friday, 08:00-17:00 (1 hour lunch)
• Office based
• Contract type: Permanent

Safer Recruitment

In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process. We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.

Equal Opportunities

AMP is dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and abilities, striving to create an environment where everyone feels valued and heard. If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at HRQueries@ampcleanenergy.com. We’re here to support your journey.