Senior System Engineer in Pleasanton

Job Description

Title: Senior Systems Support Engineer

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Location: Pleasanton, CA

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Work Arrangement: 5 Days Onsite

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Contract: 6 Months, with Possible Extension

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Employment Type: W2 Only

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Candidate Requirement: Local Candidates Only

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Interview Process: 1. Phone Interview → 2. In-Person Interview

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Position Overview

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We are seeking a Senior Systems Support Engineer to provide hands-on technical support for laboratory systems, software, and networking infrastructure supporting Research, Development, and Clinical Operations.

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The role combines medical/laboratory instrument support, systems troubleshooting, and network infrastructure support, with a strong emphasis on networking technologies such as IP addressing, VLANs, switches, routing, DNS/DHCP, VPNs, and Fortigate firewalls.

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The ideal candidate will have hands-on experience supporting medical or laboratory equipment and networked systems in an R&D, hospital, clinical laboratory, or regulated environment.

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Key Responsibilities

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Instrument & Systems Support

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• Perform preventative maintenance (PM) on instruments and laboratory systems.

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• Execute installation and operational qualifications (IQ/OQ).

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• Troubleshoot instrument hardware and software issues, replace parts, and perform repairs.

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• Install, deinstall, relocate, and configure instruments and computer control units.

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• Install, upgrade, and maintain system and application software.

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• Analyze system-generated error codes, service reports, and diagnostic information to identify root causes.

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Networking Support – Core Focus

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• Establish, maintain, and troubleshoot network connectivity for internally and externally deployed instruments.

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• Map and manage IP addresses for networked laboratory instruments and systems.

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• Configure, maintain, and troubleshoot Fortigate firewalls and related network security appliances.

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• Diagnose and resolve connectivity issues involving:

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• TCP/IP

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• VLANs

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• Switches

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• Routing

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• DNS/DHCP

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• VPN

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• Firewall rules

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• Provide IT hardware and networking support for R&D and training laboratories.

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• Troubleshoot connectivity issues affecting instrument and system performance.

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• Collaborate with Systems and Software Development SMEs to understand instrumentation, software, and networking functionality.

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Documentation & Service Coordination

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• Accurately document service, maintenance, qualification, and support activities in electronic equipment management systems and other approved tools.

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• Coordinate and triage onsite and remote network service requests through ServiceNow.

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• Provide timely status updates to customers and internal stakeholders.

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• Build strong customer relationships through professional, solution-oriented communication.

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• Participate in team huddles and technical meetings and escalate issues when appropriate.

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• Provide IT support for laboratory instruments and secure data repository environments.

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Training & Knowledge Development

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• Work with team members and Development colleagues to build expertise in instrumentation, networking, and troubleshooting.

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• Learn and apply service documentation, technical procedures, and troubleshooting methodologies.

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• Work with Global Customer Support and Systems Development engineers on complex or recurring technical issues.

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• Learn and execute qualification documentation and IQ/OQ processes.

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• Share knowledge and provide guidance or training to other team members after acquiring the required expertise.

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Safety & Compliance

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• Follow all safety policies, procedures, and practices.

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• Maintain accurate documentation and comply with applicable quality and regulatory requirements.

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• Follow established procedures for equipment qualification, service, and maintenance.

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Required Qualifications

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Education

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• Associate's degree in Electrical/Electronic Engineering, Computer Science, Information Technology (Networking), or a related field; or an equivalent combination of education and work experience.

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• Bachelor's degree in a related technical field is .

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Required Experience

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• 5+ years of experience servicing medical/laboratory equipment and/or supporting networked systems in an R&D, hospital, or clinical laboratory environment.

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• Hands-on experience with networking fundamentals, including:

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• IP addressing and subnetting

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• VLANs

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• Switches

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• Routers

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• Firewalls

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• Direct experience configuring and troubleshooting Fortigate or similar firewall/network security appliances.

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Experience

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• 4+ years of experience working in an IVD, GMP, ISO-regulated, medical device, hospital, or clinical laboratory environment.

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• Experience supporting IT and networking infrastructure within regulated R&D or laboratory environments.

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• Industry networking certification such as CompTIA Network+, Fortinet NSE, or Cisco CCNA.

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Technical Skills

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Candidates should have working knowledge of:

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• TCP/IP

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• IP addressing/subnetting

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• DNS/DHCP

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• VLANs

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• VPN

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• Routing and switching

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• Firewall configuration and troubleshooting

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• Fortigate or similar network security appliances

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• Network-connected laboratory/medical instruments

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• Hardware and software troubleshooting

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• ServiceNow

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• IQ/OQ and equipment qualification processes

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• FDA/ISO-related requirements for medical device or laboratory environments

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Other Qualifications

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• Strong troubleshooting and root-cause analysis skills.

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• Excellent attention to detail and documentation skills.

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• Strong organizational, multitasking, and time-management abilities.

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• Ability to quickly learn new instruments, software, systems, and networking technologies.

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• Strong verbal and written communication skills.

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• Customer-service-oriented approach with sound judgment.

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• Ability to work independently as well as collaboratively with IT, networking, engineering, and laboratory teams.

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• Flexible and comfortable working in a changing technical environment.

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• Strong work ethic and cooperative attitude.

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• Ability to occasionally travel locally between facilities in Pleasanton and Santa Clara, CA.

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Why This Role?

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This is an excellent opportunity for a hands-on Systems Support / Network Engineer with medical device, laboratory, clinical, or R&D experience to work on sophisticated laboratory instrumentation and the networking infrastructure that supports critical research and clinical operations.

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Interested candidates with strong Fortigate/firewall and network troubleshooting experience are encouraged to apply.

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Note: This position is 5 days onsite in Pleasanton, CA and is open to local W2 candidates only.