Senior Site Manager
Job DescriptionJob Description
Senior Site Manager – Richmond Area
Company Verse:
Commit your works to the Lord , and your thoughts will be established. Proverbs 16:3
We are growing! Be part of something Great!
Core Values
- Honor God
- Total customer satisfaction
- Always do what is right
- Go the extra mile
- Increase brand value
- Persevere with a servant’s attitude
- Demonstrate honesty, integrity, and a hard work ethic
- Accountability to commitments
Position Summary
This Senior Site Manager position owns delivering commercial cleaning services for a large growing highly complex high-tech facility in Richmond. The facility currently consists of many buildings, 40 + cleaners, operates 24x7 and a plan of supervisors for each shift. The Site Manager is responsible for all aspects of customer satisfaction, troubleshooting, employee management and labor and supply budget. Expected hours would be average 50 hours plus per week. Flexibility is key since training and troubleshooting could happen before or after the normal hours. This position manages the front-line crew which ranges from 40+ cleaners through supervisors and satisfying the client daily. Must have open availability to work in the morning and evening.
This position could require bending, reaching, extending, lifting up to 50lbs, and travel on stairs as you help your team!
1. Customer Satisfaction and Service Excellence
o Establishes rapport with client to provide excellent customer service.
o Maintains an environment that is clean, attractive, and orderly.
o Ensures task list is completed to contract plus.
o Evaluates and verifies cleaning crew staff’s performance through the review of completed shifts/inspections. Provides direction on found conditions and methods of correction.
o Identifies problems and resolves issues in a timely manner by listening, gathering facts, and establishing long-term solutions.
o Identifies need and prices additional work such as floor, disinfecting or project work.
2. Efficiency Improvement and Budgets
o Manages employee work schedules, reviews, and approves payroll (overtime and time off)
o Ensures labor and supply costs are underbudget.
o Establishes workflow and assignments and documents roles.
o Continuously improves efficiency and cost through improved methods and equipment.
3. Employee Growth and Satisfaction
o Interviews, selects, and assigns cleaners to dynamic schedule.
o Develops and grows leaders and supervisors and ensures job function training to employees.
o Identifies staff development and ongoing training needs on each cleaning crew member.
o Demonstrate and promote company culture, values, and management philosophy.
o Ensure safety & security programs are implemented to meet clients’ high standards.
Requirements:
· 10 years previous management experience
· 5 years cleaning, restaurant, or hospitality industry experience a plus
· Thrives in fast-paced environment with lots of moving parts and people.
· Ability to work flexible hours as needed
· Willing to travel and manage accounts around central VA
· Training will be in the Virginia Beach area
· Floor & Carpet cleaning knowledge a plus
· Spanish Speaking a plus
· Sales Experience a plus
· Has a heart for service and strong customer service ethic and experience
· Military experience a plus
· Understanding of cost control, budgets, and financials
· Good communication skills both written and spoken,
· Good computer skills including Microsoft office and ability to quickly adapt new technology
Benefits
· Weekly Pay
· Health insurance, Dental & Vision
· 401K Plan
· Access to company van
· Bonuses within 6 months of start
· Project Work & Sales Commission
Company DescriptionOffice Pride's mission is simple: Honor and glorify God by positively impacting people and workplaces.
Office Pride Commercial Cleaning of Virginia Beach offers entry-level to managerial positions. Our team has been consistently serving Hampton Roads & Richmond for over 50 years and are part of the essential work force. We serve customers from the following locations - Chesapeake, Virginia Beach, Norfolk, Suffolk, Portsmouth, Newport News, Hampton and Greater Richmond Area.Company DescriptionOffice Pride's mission is simple: Honor and glorify God by positively impacting people and workplaces.\n\nOffice Pride Commercial Cleaning of Virginia Beach offers entry-level to managerial positions. Our team has been consistently serving Hampton Roads & Richmond for over 50 years and are part of the essential work force. We serve customers from the following locations - Chesapeake, Virginia Beach, Norfolk, Suffolk, Portsmouth, Newport News, Hampton and Greater Richmond Area.