Senior Service Technician

Job DescriptionJob Description

Cooperidge Consulting Firm is seeking a Service Manager. This is a hands-on leadership role responsible for overseeing field service operations in Boerne, TX. The Service Manager will lead a team of technicians, coordinate daily schedules, and ensure high-quality customer service and technical support. The ideal candidate will have strong technical knowledge of water well systems, excellent organizational skills, and the ability to thrive in a fast-paced, field-based environment.

In this role, you will

• Serve as the primary contact for customers requiring service or installation support
• Estimate labor and material needs for pump installations and repair projects
• Dispatch and coordinate daily schedules for service technicians
• Prioritize jobs and assign technicians based on skill and availability
• Provide technical guidance and supervision throughout the workday
• Monitor job progress and ensure timely, high-quality completion
• Troubleshoot water well system issues remotely and on site
• Maintain accurate records of service calls, job details, and parts usage
• Participate in technician hiring, training, and evaluations
• Oversee service trucks, support equipment, and inventory of parts/supplies
• Ensure compliance with safety policies and regulations
• Collaborate with drilling teams and office staff to align workflow and billing

Requirements

• 3+ years of experience in service management, dispatch, or technician leadership
• Strong technical knowledge of residential and public water supply (PWS) well systems, including pumps, tanks, and controls
• Proven ability to manage and support field service teams or construction crews
• Excellent communication, problem-solving, and organizational skills
• Valid driver’s license with clean driving record
• Ability to work outdoors in a construction environment, lift 50 lbs, and wear appropriate PPE
• Familiarity with scheduling/CRM software (FieldEdge experience )
• TDLR Water Well Pump Installer and/or Driller license
• Bilingual English/Spanish a plus
• Must have managed a fleet of 3+ trucks/technicians
• Strong technical acumen in electrical and/or plumbing systems
• Experience in B2C service environments with customer troubleshooting and business acumen

Benefits

• Competitive hourly wages plus potential quarterly bonuses
• Comprehensive health, vision, and dental insurance plans
• Life insurance coverage
• 401(k) retirement plan with company matching contributions
• Paid time off including vacation, sick leave, and holidays
• Opportunities for career growth and advancement
• Employee discount programs and perks