Senior Project Manager (Salesforce)

Job Description

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our growth trajectory continues, as we achieved the milestone of $1 billion in annualized revenue run rate and reported $255.56M in revenue in Q2 FY23, representing 40.2% year-over-year growth. In addition, we’ve onboarded over 3,000 new employees in the first half of our fiscal year, bringing our total employee count to over 22,000 people located in 18 countries across the globe. We’re also pleased to share that Persistent has been included in three indices of the National Stock Exchange in India- the Nifty Midcap 50, Nifty IT, and the Nifty Midcap Liquid 15. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO and 89% would recommend working at Persistent to a friend.

What you will do:

• Manage large-scale customer projects for the implementation and integration of Salesforce capabilities in client environments. Collaborate closely with onsite, nearshore, and offshore teams from Persistent to ensure quality, timeline, and budget adherence, with hands-on project delivery.
• Effectively manage client-side and internal stakeholders to ensure optimal project fulfillment.
• Coordinate technical implementation work, gather requirements, manage stakeholders, and design and roll out processes within the client organization.
• Identify new growth opportunities based on market knowledge, personal network, and Salesforce technology trends within top-tier and mid-tier customer segments.
• Assist clients and Persistent in developing business cases for solutions that provide value to customers. Participate in and lead the RFP process with prospective customers alongside colleagues from business development, account management, and solution architecture.
• Coordinate the design of Salesforce solutions, conduct demos, and oversee proof of concepts.
• Manage effort estimation and contract negotiation processes for new deal proposals.
• Maintain day-to-day collaboration with the customer, including managing potentially difficult stakeholders.
• Oversee capacity planning and staffing in collaboration with Persistent support functions.
• Take responsibility for risk assessment and implement mitigation actions as needed.

Experience you bring along:

• Master in Engineering, Computer Science, or Business Informatics.
• Strong experience in the insurance industry (e.g. underwriting) and possibly banking.
• 12+ years of experience in successfully managing and guiding complex IT projects regarding end-to-end solutions, capacity planning, execution, budgeting, and rollout together with appropriate stakeholder management.
• Multiyear and multi-project experience in the implementation of digital transformation and IT software projects in various industries.
• 8+ years in engaging with prospective clients for new deal preparation and closure.
• Industry experience in one of the following industries: banking, utilities/energy, retail, or media.
• Experience in front-to-back transformation projects is strongly desired.
• Strong communication skills including experience in presentation for and management of senior stakeholders.

Attitude you bring along:

• You value an international, multi-cultural environment.
• You have the hunger to build something new and extraordinary.
• You have a can-do attitude with a desire to deliver to our customers the most suitable solutions.
• You are looking to provide your capabilities to establish a structure for sustainable, yet high-performance delivery in the collaboration of customers and Persistent stakeholders.
• You feel comfortable in a startup-like environment backed by a fast-growing global company.
• Although you bring along broad experience, you still have the drive to learn new things as customers and projects need it.
• Willingness to travel up to 60% of working time to work onsite with customers.
• You value teamwork and partnership over individual performance ambitions and contract negotiation.
• You value the delivery of solutions more than bureaucratic documentation and assignments.
• You consider continuous improvement as your natural mindset.

What Persistent will be offering

• Unique space to grow personally and with the organization like an entrepreneur.
• A salary that matches your experiences and the challenges ahead.
• A global community of technology and consulting experts.

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