Senior Program Manager - Infrastructure Transformation (NOC Build) - REMOTE in Jacksonville

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Job DescriptionJob DescriptionSenior Program Manager – Infrastructure Transformation (NOC Build)
Location: Remote (US-based)
Duration: 3 Months (Option to Extend)
Customer Environment: Large-scale Infrastructure Transformation, Organizational Realignment, and NOC Build-Out Initiative
Overview We’re seeking a strategic yet execution-driven Senior Program Manager to partner directly with senior technology leaders in driving the design and rollout of a Network Operations Center (NOC) transformation. This individual will serve as a critical thought partner — helping translate complex ideas into actionable plans, build alignment across disparate groups, and ensure clarity and accountability across each sprint cycle.
The ideal candidate is equal parts strategist, diplomat, and driver — comfortable operating in sensitive environments such as M&A, divestitures, or large-scale organizational change.
Key Responsibilities Strategic Leadership

• Act as a partner to senior stakeholders in shaping the NOC strategy and execution roadmap.
  
• Translate loosely defined business and technical concepts into structured, actionable next steps.
  
• Identify dependencies, risks, and opportunities early, enabling proactive course correction.
  

Operational Excellence

• Establish cadence for sprint and Kanban activities, bridging WWT’s sprint model with the customer’s Kanban workflow.
  
• Maintain transparent documentation of decisions, next steps, and deliverables for leadership review.
  
• Ensure momentum across sprints by facilitating working sessions, capturing outputs, and holding teams accountable.
  

Stakeholder Engagement

• Build strong cross-functional bridges among partially aligned or siloed organizations.
  
• Engage diverse audiences through clear communication and tailored storytelling — connecting technical detail to business context.
  
• Demonstrate diplomacy in surfacing blockers - working through them when needed - always with professionalism and solution .
  

Additional info:

FROM OUR STAKEHOLDER
Desired Skills / Capabilities

1. Infrastructure Transformations experience (emphasis on organizational preparedness and sensitivity - e.g. like in a M&A or divestiture or other potentially emotional landscapes)
   
2. Strong at Synthesis / Connecting the dots and articulating complex into laymen's terms
   
3. Understanding of Technology Operations
   
4. Strong Audience engagement / building bridges, especially with only 'partially aligned' / 'disparate' organizations
   
5. Agile / Sprint skill - and being able to align 'sprint' motif (WWT) and Kanban motif (us)
   
6. Flexible and self-motivated (not 'by rote / 'jobsworth')
   
7. Strong "BS" detector and the diplomacy to call it out and drive course correction or escalate if needed
   

My vision is to make this person Doug & my right hand... helping clearly document and define next steps at a high-level for NOC build. Take what is in our heads & marc/tonys, document and hold us accountable when it comes to building out future phases on the NOC. We may also leverage them for smaller deliverables throughout the sprints.

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