Senior Mortgage Servicing Operations Analyst
Job DescriptionJob Description
Jenks, OK: Searching for a Senior Servicing Operations Analyst for our mortgage servicing team! I love recruiting for this team. The hiring manager is really fun and an expert at his craft! This role is heavy SQL and PowerBI usage, and to be successful this person should be familiar with any programming , we use JavaScript. Systems or business analyst background within the financial industry required, mortgage exp . Do not miss out on this fantastic opportunity!
Along with an excellent working environment GFB offers world-class benefits such as:
- 0 copay on brand name and generic meds
- Company contribution to HSA
- $600 wellness credit on premium per year
- LegalShield & IDShield
- Tuition Reimbursement
- Nationwide Pet Insurance
Senior Servicing Operations Analyst JOB SUMMARY:
The Senior Servicing Operations Analyst is responsible for creating complex metrics and reports for management. Conducts complex performance analysis, monitors volumes and advises of adjustments. Plans and executes Servicing projects and initiatives to drive positive results. Must work, communicate, coordinate, prioritize projects with other lines of business within Mortgage and the Bank. is responsible for the accuracy of reporting and analytics in support of various levels of management. This position is primarily responsible for defining and performing analysis, business process strategy, designing automated solutions, scripting, and deployment of systems software and procedures.
Senior Servicing Operations Analyst ESSENTIAL FUNCTIONS (RESPONSIBILITIES):
• Develops and maintains dashboards, metrics, and ad hoc reports using an exceptions-based methodology.
• Leads process to track data as needed to generate and automate specialized reports.
• Leads cross-functional projects and reporting initiatives with strong project management skills.
• Performs data analysis to identify discrepancies, analyze performance patterns, and develop performance analytics.
• Serves as a subject matter expert for purposes of diagnosing issues with system configuration and data.
• Monitors and troubleshoots servicing platform, servicing applications and servicing reports.
• Ensures servicing requirements are accurately documented based on reviews of servicing cases, documentation, and client/employee feedback.
• Coach and develop team to ensure timely delivery of projects.
• Escalates and monitors resolutions with servicing platform and external service providers as well as monitors regulatory system updates as needed.
• Monitors and reports vendor scorecard for servicing platform. Attend monthly vendor meetings with servicing platform company and mortgage servicing management.
• Implements and monitors vendor updates as needed for all mortgage servicing.
• Serves as lead developer in the creation and implementation of system processes.
• Works with both internal and external customers/vendors to establish processes and measurement protocols for future actions.
• Reviews current processes to improve efficiency and ensure compliance, making recommendations when needed.
• Exercises awareness regarding possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
• Performs related responsibilities as required or assigned
Senior Servicing Operations Analyst REQUIRED QUALIFICATIONS:
Knowledge/Skills/Abilities:
• Advanced knowledge of SQL, Power BI, API, scripting, coding
• Understanding of complex application data flows across multiple servicing departments and applications.
• Understanding of line of business objectives.
• Proficient in MS Office.
• Ability to read and restart simple job scheduling needs.
• Ability to write functional requirements including automation specs.
• Ability to perform root cause analysis to diagnose and remediate problems.
• Exemplifies the Gateway Values: Growth Oriented, Make a Difference, “Get it Done” Attitude, Team Player, Do the Right Thing.
Equivalent Education/Experience:
• Bachelor’s degree in Business, Finance, Accounting or Mathematics or equivalent work-related experience.
• 5 years of equivalent work-related experience.
• Experience with JavaScript or other programming a plus.
• Experience working with and implementing software from external vendors a plus.
• Experience with Power BI or equivalent BI software a plus.
Senior Servicing Operations Analyst SPECIAL JOB DIMENSIONS:
None.
NOTE: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description.
Company DescriptionGateway First Bank is a leading financial institution that provides banking and mortgage services for consumers and commercial customers. Headquartered in Jenks, Oklahoma, Gateway is a $1.9 billion asset sized bank with a significant mortgage operation. Gateway is one of the largest banking operations in Oklahoma and mortgage operations in the United States with eight bank branches in Oklahoma, over 80 mortgage centers in 35 states, and over 800 employees.Company DescriptionGateway First Bank is a leading financial institution that provides banking and mortgage services for consumers and commercial customers. Headquartered in Jenks, Oklahoma, Gateway is a $1.9 billion asset sized bank with a significant mortgage operation. Gateway is one of the largest banking operations in Oklahoma and mortgage operations in the United States with eight bank branches in Oklahoma, over 80 mortgage centers in 35 states, and over 800 employees.