Senior Manager of Loyalty Strategy & Operations

Job DescriptionJob Description

Senior Manager of Loyalty Strategy & Operations

Seattle, WA – Hybrid (onsite 4x a week)

6 months contract (possible extension & conversion)

$75 to $85/ hour

Join the largest coffee retail company in the country! This multinational chain is looking for a Senior Manager of Loyalty Strategy and Operations to join its Marketing Team. If you thrive in a collaborative environment and seek opportunities for career growth, this could be a great opportunity!

As the Senior Manager of Loyalty Strategy and Operations, you'll play a critical role in shaping the strategy and execution of the Rewards loyalty program. You'll lead business readiness efforts for marquee initiatives under the company's strategy, driving retention, brand affinity, and overall program performance. This is a highly cross-functional role requiring strong collaboration across marketing, technology, operations, and senior leadership to bring customer-focused experiences to life.

The ideal candidate brings a strategic mindset, comfort with ambiguity, and a proven ability to work across matrixed teams to deliver results that align with both business and customer needs.

Senior Manager of Loyalty Strategy and Operations Responsibilities:

• Lead the development of next- loyalty strategy, including business readiness and risk mitigation planning, with a focus on customer retention, brand affinity, and financial performance
• Represent the Loyalty Strategy function across the organization; assess and prioritize strategic adjustments based on customer feedback, business impact, and broader internal and external factors
• Drive innovation by introducing new ideas to enhance the effectiveness and value of the loyalty program for both customers and the business
• Provide well-founded strategic recommendations, supported by data, insights, financial metrics, and industry knowledge, including opportunity sizing and preliminary business cases

Senior Manager of Loyalty Strategy and Operations Qualifications:

• 5+ years of Progressive experience in strategy consulting, business development, finance, or marketing (Loyalty experience highly )
• 5+ years of supporting large-scale program operations, ideally for a digital program with cross-functional intersections

• 3+ years of general management experience
• Highly collaborative team, shared responsibilities
• Strong business acumen, analytical mindset, and the ability to distill complex issues into clear, actionable strategies
• Effective communicator with experience influencing senior leadership (VP/SVP level) and aligning stakeholders across teams
• Highly organized, collaborative, and comfortable operating in fast-paced, ambiguous environments