Senior Machine Service Technician

Job DescriptionJob Description

Multiax Technologies is a leading provider of advanced manufacturing solutions, specializing in multi-axis machining technology. Committed to excellence, we empower industries to achieve precision and efficiency in their manufacturing processes. Our cutting-edge machinery and dedicated team make us a trusted partner in delivering high-performance solutions to clients in North America.

Position Overview:

Multiax Technologies is seeking a skilled and experienced Service Technician Leader to join our team. The successful candidate will play a critical role in ensuring the optimal performance and reliability of our machinery for clients. As a Senior Service Technician at Multiax Technologies, you will have the opportunity to contribute to the success of our clients in various industries.

Key Responsibilities:

Installation and Setup

• Plan and execute the installation of Multiax machines, ensuring all components are properly configured and operational.
• Conduct system calibrations, including alignment, leveling, and software setup, to ensure optimal machine performance.
• Collaborate with clients to customize system settings according to their specific production requirements.

Preventative Maintenance

• Execute comprehensive preventative maintenance schedules to reduce downtime and prolong equipment lifespan.
• Inspect mechanical, electrical, and software systems regularly to identify and address potential issues before they escalate.
• Upgrade hardware components and software as needed to ensure the systems remain up-to-date with the latest technologies.

Diagnostics and Repairs

• Perform in-depth diagnostics on system malfunctions, including mechanical breakdowns, electrical faults, and software errors.
• Utilize advanced tools and methodologies to pinpoint issues and resolve them in a timely and cost-effective manner.
• Document diagnostic processes and solutions to contribute to a knowledge base for future reference.

Collaboration and Teamwork

• Coordinate with other teams, including sales, engineering, retrofit and customer support, to ensure seamless service delivery.
• Mentor other technicians, providing guidance and sharing best practices to support their professional development.
• Represent the company at trade shows, conferences, and customer events, showcasing technical expertise and building brand credibility.

Customer Support and Engagement

• Serve as a point of contact for customers experiencing technical issues, providing immediate and thorough assistance.
• Educate customers on system operation, troubleshooting techniques, and maintenance procedures to enhance their understanding and confidence.
• Build strong relationships with clients, ensuring their satisfaction and promoting long-term partnerships.

Technical Training

• Conduct hands-on training sessions for customer staff, covering system operation, safety protocols, and routine maintenance.
• Participate in the creation of training materials, such as user manuals, step-by-step guides, and video tutorials.
• Stay updated on new system features and technologies to provide up-to-date training content.

Documentation and Reporting

• Maintain detailed records of all service visits, including issues identified, actions taken, and parts replaced.
• Create and share detailed service reports with customers and internal teams to ensure transparency and continuous improvement.
• Assist in creating technical documentation, such as troubleshooting guides and maintenance checklists, to enhance the company’s knowledge base.

Qualifications:

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Minimum of 5 years of experience in a service role, preferably in the CNC automation or manufacturing industry.
• Strong technical knowledge of CNC systems and automation technologies.
• Excellent leadership and team management skills.
• Outstanding customer service and communication abilities.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Willingness to travel as needed.

Company DescriptionAt Multiax Technologies, our core values of innovation, customer focus, and collaboration drive everything we do. We are dedicated to pioneering advanced multi-axis CNC machining solutions, continually pushing the boundaries of technology to meet the evolving needs of our clients. Our customer-centric approach ensures that we prioritize your unique requirements, delivering tailored solutions that enhance productivity and performance. Through close collaboration with our clients and partners, we foster a cooperative environment where ideas and expertise are shared, resulting in superior products and services. Multiax Technologies is committed to being your trusted partner in achieving precision, efficiency, and success in your manufacturing endeavors.
The Multiax facility includes 7,400 square feet of warehouse/showroom space where CNC machines are set up for performing customer sales discussions, training, and demos. We have a large spare parts area for organizing and shipping spare parts as needed by our customers. In addition, 1,200 square feet of office space with conference and training room.Company DescriptionAt Multiax Technologies, our core values of innovation, customer focus, and collaboration drive everything we do. We are dedicated to pioneering advanced multi-axis CNC machining solutions, continually pushing the boundaries of technology to meet the evolving needs of our clients. Our customer-centric approach ensures that we prioritize your unique requirements, delivering tailored solutions that enhance productivity and performance. Through close collaboration with our clients and partners, we foster a cooperative environment where ideas and expertise are shared, resulting in superior products and services. Multiax Technologies is committed to being your trusted partner in achieving precision, efficiency, and success in your manufacturing endeavors.\r\nThe Multiax facility includes 7,400 square feet of warehouse/showroom space where CNC machines are set up for performing customer sales discussions, training, and demos. We have a large spare parts area for organizing and shipping spare parts as needed by our customers. In addition, 1,200 square feet of office space with conference and training room.