Senior IT Field Delivery Engineer

Role: Senior IT Field Delivery Engineer



Location: Bracknell



Role Purpose:



This is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.



Security clearance, or willingness to apply, will be required for this role.



Key Responsibilities:



To repair, diagnose and replace PCs, laptops, printers, servers, retail equipment and associated peripherals



To perform desk-side support to our client as requested



Complete part movements (RMA & physical movement) in a timely and accurate manner, returning items as directed by the branch within company guidelines



Assist other engineers in the delivery of service to our customers



Cover site roles where required due to planned or unplanned absence



Achieve KPI target of 5 visits/fixes per day



Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements



Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates



Carry out any other reasonable request from line management



Be able to complete customer rebuilds and configuration to desk



Will carry out AV repairs and printer repairs



Will be able to carry out IMAC projects with little supervision



Participate in 24/7 coverage via a rota system



Act as mentor to Grades 1 through 3 Engineers



May be expected to train on new technologies such as AV or Cisco



May be expected to step in for FDM on occasion and/or to project manage



Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace



Must be professional and presentable at all times



Must have full UK driving licence where required to perform the role



Respond to any requests for information from line management in a timely manner



Work a certain amount of overtime when required



Be familiar with our client's policies and processes where applicable



To be approachable and accepting of training requirements in relation to the role



To maintain the skills and knowledge required to perform the role to the required standard



Must be able to embrace new technologies and adapt to change



Company assets to be maintained in good working order and good general condition



Practice quick win processes



Skills and Experience:



Knowledge of PC, laptop, printer and associated peripherals operation



Familiarity with key client-specific procedures



Trained in desktop/laptop/printers and servers



Cisco/Sun



Excellent knowledge of common software products



AV experience



Excellent customer-facing skills



SC clearance



Technical test score of 85% or above