Senior HVAC Service Technician in Charlotte

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Job DescriptionJob Description

Climate Systems, LLC is seeking an experienced and driven Senior HVAC Service Technician to lead field operations, manage a team of commercial HVAC technicians, and ensure consistent delivery of high-quality service and installations. The ideal candidate will possess deep technical knowledge of commercial HVAC systems, strong leadership capabilities, and a commitment to safety, quality, and customer satisfaction.

Key Responsibilities

• Demonstrate a positive, customer-focused attitude to set a standard for the team to follow.
• Ensure the team maintains a professional appearance by wearing appropriate Climate Systems, LLC uniforms and hold team members accountable to do the same.
• Actively support upper management in setting clear goals and expectations for the team, ensuring alignment with company objectives.
• Exhibit support for companywide initiatives, regardless of personal opinion, to foster a cohesive and motivated team environment.
• Serve as a safety role model for the team, ensuring safety procedures are followed and promoting a culture of safety on job sites.
• Ensure safe work practices are implemented, and the work environment remains safe. Provide necessary job site safety training in line with OSHA regulations and Climate Systems safety policies.
• Ensure team members use proper Personal Protective Equipment (PPE) daily and maintain an understanding of its proper use.
• Understand the impact of company safety ratings on our ability to perform work for high-level, quality customers and guide the team to maintain high standards.
• Work closely with Service Coordinators to meet customer needs and foster a strong, cohesive team dynamic.
• Oversee daily service calls and ensure timely completion of electronic paperwork for the billing process.
• Assist in managing parts orders to ensure timely return to the client and avoid delays.
• Mentor team members on the importance of timely and efficient service call completion and reinforce its significance within the team.
• Participate in the on-call service rotation, ensuring availability to address urgent customer needs.
• Support sales efforts by helping to build strong customer relationships and actively assisting in selling additional work when opportunities arise.
• Assist the Sales team by conducting job site surveys and providing valuable input for estimates.
• Identify and address job site safety concerns, working closely with the Sales Team to ensure safe practices are followed.
• Ensure the team is proficient in utilizing Vendor and OEM Apps to troubleshoot, identify part numbers, check availability, and assess costs.
• Lead the rollout of these Apps to the team, ensuring that everyone is properly trained to maximize efficiency.
• Identify and implement industry-specific software tools and devices needed to maintain operational effectiveness and meet customer needs.
• Keep a current library of HVAC product information related to installation, operation, maintenance, service, and repair to support team members.
• Ensure team members are proficient in using specialized software tools, offering guidance on their operation and best practices.
• Other such duties and responsibilities as assigned from time to time.

Qualifications

• 10-15 years of experience in commercial or industrial HVAC service
• Prior experience supervising or mentoring technicians in a field-based role
• EPA Universal Certification (required)
• Strong diagnostic and troubleshooting skills for complex HVAC systems
• Proficiency with OEM/vendor apps and HVAC-related software tools
• Working knowledge of OSHA regulations and commitment to jobsite safety
• Excellent communication, leadership, and organizational skills
• Ability to read and interpret technical drawings, schematics, and manuals
• Valid driver’s license with a clean driving record
• Must be able to pass a drug screen and background check

Benefits

• Competitive salary and performance incentives
• Health, dental, and vision insurance
• Company paid Life Insurance and Long-Term
• 401(k) with company match
• Paid time off and holidays

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