Senior Devops Engineer in Dallas

Job DescriptionJob Description

Job Summary

Are you ready to elevate your career and shape the future of technology? We are looking for a brilliant, driven Senior Development Support Engineer to become a cornerstone of our high-energy innovation team. If you thrive on solving complex puzzles, championing cutting-edge solutions, and collaborating with passionate creators, this is your stage to shine. Step into a fast-paced environment where your expertise is celebrated, your growth is fast-tracked, and your impact is felt every single day.

Key Responsibilities

Technical Support:

• Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines
• Provide recommendations for best practices in DevOps workflows
• Assist with complex setup, configuration, and troubleshooting of tools and environments

Customer Engagement:

• Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues
• Actively engage with customers to understand their challenges and provide tailored solutions.
• Contribute to documentation and knowledge bases to ensure customers can self-serve when possible.

Collaboration & Tools Development:

• Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively
• Develop and enhance internal tools for automating diagnostics and improving team efficiency

Continuous Learning:

• Stay updated on evolving DevOps tools, cloud platforms, and software development trends
• Participate in team scrums and collaborative problem-solving sessions

Qualifications (Must Have):

• Cloud deployments and Kubernetes expertise with Software development
• 5+ years experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs
• 1-2+ years experience working with Jenkins as an admin/developing jobs/troubleshooting builds
• Hands-on experience with DevOps tools like Kubernetes, Docker, and Git
• Familiarity with CI/CD pipelines and related concepts
• Excellent problem-solving skills and the ability to work independently
• Strong communication skills, with fluency in English (written and verbal)

Nice-to-Have:

• Proficiency in Java development
• Experience with enterprise technologies like LDAP, databases, and REST APIs.
• Cloud platform expertise (AWS, GCP, Azure)
• Certifications in Kubernetes, cloud platforms, or DevOps-related tools
• Open source contributions or Jenkins community involvement
• Previous experience in a customer-facing technical support role