Senior Customer Service Specialist - Commercial

Job DescriptionJob Description

Position Type:
Contract
Onsite

Required:

• High school diploma
• : College
• Must provide knowledgeable, professional communication to customers on every interaction and have prior experience in servicing the Commercial customer for a period of four years.

Responsibilities:

• The Senior Contractor Customer Service Specialist must provide knowledgeable, professional communication to customers on every interaction and have prior experience in servicing the Commercial customer for a period of four years.
• Identify and resolve customer service inquiries in a timely manner for commercial van customers reaching out for servicing support through the channels of phone, email, and fax.
• Must consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty.
• The primary functions of a commercial van customer service specialist include but are not limited to:
  • Updating customers’ account with address/phone updates, notation of reason for calls/support provided
  • Providing direction to customers regarding account issues
  • Explaining payment methods
  • Processing of payments and check processing, i.e. phone payments
  • Resolving customer concerns/requests
  • Act as a liaison between the customer and various corporate departments
  • Initiating, explaining and executing various corporate processes
  • Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs

Company DescriptionHired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.Company DescriptionHired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.