Senior Customer Representative
Job Description
Job Title: Senior Customer Service Representative \n\nDuration: 12 months\n\nLocation: Manchester/Hybrid (four days per week in the office)\n\nSalary: £33000 per annum \n\nPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, , beliefs, orientations, identities, and more.
We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.\n\nAre you passionate about delivering exceptional client service? Do you thrive in a dynamic environment where your contributions make a real difference? If so, we want you to be a part of our vibrant Distributor Support team in the Transfer Agency business!\n\nAbout the Role:\n\nAs a Customer Service Assistant, you will play a crucial role in providing outstanding support to our clients via telephone and email.
Your responsibilities will include:\n\nResponding to client inquiries with a cheerful and professional attitude.\nEnsuring all tasks are completed on time and with attention to detail.\nFollowing established procedures meticulously and reporting any discrepancies.\nCollaborating with team members to complete daily, weekly, and monthly tasks efficiently.\nEscalating issues appropriately to ensure swift resolution.What We're Looking For:\n\nWe are seeking a detail-oriented individual who is committed to delivering high-quality service. Key qualifications include:\n\nExcellent verbal and written communication skills.\nStrong organisational skills and the ability to multitask.\nA proactive approach to problem-solving.\nPrevious experience in customer service, preferably in the banking or financial sector, is a plus.If you're ready to embark on an exciting journey with us, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for our team.\n\nJoin us and be a part of a team that is dedicated to providing top-notch client service in the banking industry.
Together, we can make a positive impact on our clients' experiences!\n\nHow to Apply:\n\nTo apply for this opportunity, please apply with an up-to-date CV.\n\nPlease note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.\n\nPontoon is an equal opportunities employer and an employment consultancy