Senior Commercial Lines Account Manager

Job DescriptionJob DescriptionWho We Are
At Kasprzak Insurance Agency, we dont just sell insurancewe partner with businesses to help them grow stronger and operate smarter. We specialize in delivering tailored risk management strategies and enhanced protection solutions that reduce exposure and improve long-term outcomes.
Our team thrives on collaboration, integrity, and delivering real results for our clients. If youre passionate about insurance and committed to making a difference for your clients and your colleagues, wed love to meet you.

What This Role Is All About
As a Senior Commercial Lines Account Manager, youll be the primary contact for your assigned book of business, ensuring seamless day-to-day management and exceptional client service. Youll coordinate closely with producers, underwriters, and internal teams to deliver accurate policy servicing, timely renewals, and effective communication.
Your key responsibilities will include:
Managing client relationships and maintaining professional communication with carriers and internal teams
Processing policy/customer requests for items such as endorsements, claims, certifi cates of insurance, binders, EPI, ID cards, and cancellations
Preparing, submitting, and marketing new business and renewals, including application and proposal preparation
Maintaining detailed client records and following up on outstanding policies in the agency management system (Vertafore/AMS360)
Reviewing monthly renewal lists and collaborating with producers to address coverage changes or missing policies
Generating invoices and coordinating with accounting on agency-billed accounts
Ordering and reviewing loss runs as requested
Participating in training and workshops to enhance service and sales skills
Meeting or exceeding performance expectations and assisting with additional duties as assigned
This role demands attention to detail, strong multitasking abilities, and a client-fi rst attitude to maintain high standards of service and support growth.

What You Bring to the Table
Were looking for a well-rounded professional who combines technical insurance knowledge with strong client service and organizational skills.
Minimum Qualifi cations:
Active State Property & Casualty license (required)
5+ years of experience in Commercial Lines account management ()
Prior experience with Vertafore/AMS360 agency management system ()
Ability to multitask and manage competing priorities
Self-motivated with a strong sense of accountability
Profi ciency in Microsoft Offi ce, including Excel, Word, and PowerPoint
Excellent oral and written communication skills
Strong customer relationship and client-facing abilities
Positive, friendly, and professional attitude
High school diploma or equivalent (required)
Insurance designations (e.g., CIC, CISR) but not required

Why Youll Love Working Here
At Kasprzak Insurance Agency, we know that attracting and retaining the best talent means offering more than just a paycheck. Thats why we invest in both your professional development and personal well-being.

We offer:
Competitive wages with performance-based incentives
Comprehensive health, dental, and vision coverage
Group life and insurance
Generous PTO, holidays, and paid volunteer time
Retirement and compensation planning, including:
401(k) plans with match
Profit sharing
Continuing education reimbursement and support
A collaborative team culture as well as tools, resources, and mentorship to help you grow in your career

Our Commitment to
We believe that diverse teams make smarter decisions and stronger companies. Thats why were committed to creating an inclusive and welcoming environment where everyone can thrive.

Kasprzak Insurance Agency is proud to be an Equal Opportunity Employer. We prohibit discrimination based on , , , , , marital status, veteran status, , or any other protected status.