Senior ACH Treasury Operations Analyst

Job DescriptionJob Description

Summary

The Senior ACH Treasury Operations Analyst role is a mission critical operative in the Treasury Operations Department at Fortis Bank. This position reports to the Treasury Operations Manager. The Treasury Operations Department is responsible for efficiently and effectively managing the movement of cash in and out of the bank via various payment methods, including wires, ACH, checks, debit and credit cards. The department is a primary line of defense protecting the bank and clients from fraud and loss. The Department is fast—paced and requires a high urgency approach to daily activity. Team members interact with many bank functions that require

immediate response times and high service levels.

Responsibilities

Conduct Daily Payment Processing, Including:

• Domestic and international wires
• Check processing and returns
• ACH and exception items
• Debit card and credit card processing

ACH Operations:

• Maintain the ACH payment parameters in the Bank’s core operation platform, with strategic partners, and other payment infrastructure.
• Ensure timely and correct daily processing of ACH files including suspended items and exception handling.
• Monitor and resolve ACH issues, including returns, NOCs, disputes, reversals, etc.
• Partner with Accounting to reconcile ACH debits and credits with the general ledger as necessary.
• Develop Standard Operating Procedures to ensure adherence to policy and NACHA rules.
• Build backlog of process improvement projects and execute as part of business-as-usual.
• Assist in evaluating, selecting, and implementing ACH and other payment technologies.
• Educate Treasury Operations team and other bank departments on ACH processing rules and regulations.

Provide Quality Service:

• Serve as the primary point of contact for any payment related issues rising from Bank, client and strategic partners.
• Research and resolve complex Bank and customer requests arising from problematic payment transactions.
• Establish and retain effective working relationships with Bank staff.

Manage Risk:

• Firmly stand behind and ensure compliance with all Bank policies and procedures to prevent fraud or loss – as well as OFAC standards.
• Review and influence ACH policy
• Maintain up-to-date knowledge of NACHA rules and adjust Bank protocols to ensure compliance.
• Support internal, external, and NACHA audit and compliance activity.

Advance Institutional Knowledge and Capabilities:

• Obtain and/or maintain NACHA AAP and other payment certifications.

Minimum Qualifications

• 2+ years in banking or financial services environment.
• 2+ years exposure and experience with all facets of ACH payments.
• 2+ years working with core banking and payment technologies.
• Demonstrable knowledge of NACHA rules.
• Deep understanding of compliance and risk management in the payments industry.
• Desire to work in a fast-paced, rapidly changing, and team-oriented environment.
• Self-starter with ability to operate with minimal supervision.
• Strong organizational time management skills, problem solving skills, and the ability to quickly grasp concepts and processes with limited guidance from management.
• Strong written and verbal communication skills.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Strong written and verbal communication skills
• A positive and collaborative approach with both peers and management
• Versatility, flexibility, and a willingness to work on consistently changing priorities with enthusiasm

ADDITIONAL INFORMATION

Location: Midvale, UT

Reporting Structure: This role reports to the Treasury Operations Manager

Office Requirements: This role is required to be in office at least 4 days per week

About Fortis Bank

Fortis Bancorp is the $1.3 billion bank holding company for Fortis Bank. Fortis Bank is a full-service bank that provides loans, deposits, and cash management services to businesses and their principals, with branch locations in Colorado and Utah. More information about Fortis Bank is available at www.fortisbankus.com.

At Fortis Bank, we pride ourselves in being a partner to our clients by offering comprehensive banking solutions while building trusted, long-term relationships.

Every role at Fortis is connected to our company strategy and can drive high impact. Each of our hand-selected and talented team members work closely together to contribute to the heart of our company culture that combines banking expertise and personalized service to create an unparalleled client experience.

We recognize, reward, and develop those individuals who make an outsized impact to our client experience and are committed to driving our business forward.

Fortis is Great Place to Work-Certified™

Join a team where your expertise and passion can make a meaningful impact.

Learn more today at https://www.fortisbankus.com/working-at-fortis.