Security Service Technician in Knoxville

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Job Description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have To Offer 

What we offer 

Paid vacation

Comprehensive benefits package.

Extensive product and on-the-job/cross-training opportunities With outstanding internal resources! 

Encouraging and collaborative team environment.

Dedication to safety through our Zero Harm policy. 

Tools, and equipment provided to complete all jobs.

What you will do  

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites.   

How you will do it  

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.   

Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.   

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.   

Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.  

Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.   

Obtain customer signature upon completed service call assignment.   

Available for on-call emergency service.   

Perform other duties as assigned.  

What we look for   

Required  

2-year degree or equivalent combination of education and experience.   

4 years documented experience with card access and CCTV.  

Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.  

Experience installing, inspecting, repairing, and programming card access and CCTV.  

Fire alarm experience is a plus.  

Experience in reading and interpreting blueprints, submittals, and operational/product manuals.  

Ability to follow verbal and written instructions.  

Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.  

Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.  

Ability to work flexible hours including weekends to meet customer requirements.  

Overnight travel may be required.  

Demonstrate a high level of customer service.  

Maintain truck inventory to ensure timely response to customer needs.  

Ability to adhere to, implement, and always follow safety guidelines and procedures.  

Strong organizational skills, positive attitude, and an ability to learn quickly.  

Possess a valid driver’s license and driving record that meets company requirements.  

Able to pass a pre-employment background and drug test.  

Retain any licenses that are required by , State and Local codes.  

Knowledge of applicable NFPA standards.  

NICET level II certifications

Pay Range: $23.75 - $27.49 hourly rate determined by the CBA/rate sheet. 

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