Security Operations Manager

Job Description

SOC Technical Security Service Delivery Manager

Location: Glasgow (hybrid)

Salary: Up to £85,000 (depending on experience)

NOTE: Due to the nature of this client's work, you must be eligible for UK Security Clearance (SC).

We’re currently seeking a highly experienced SOC Technical Security Service Delivery Manager to join a growing and innovative Security Operations Centre (SOC) function within a global, client-focused environment. This is a pivotal opportunity to lead and shape the delivery of security services for major clients while supporting a broader mission to build a more secure and resilient digital world.

You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You’ll drive incident response coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement.

What You’ll Be Doing

• Serve as the key point of contact and escalation for clients across SOC services.
• Coordinate incident response activities, leading investigation, containment, and remediation alongside technical teams.
• Manage post-incident reporting and continuous service improvement initiatives.
• Support compliance with SLAs and ensure services meet contractual, operational, and quality standards.
• Lead service reviews and present performance reports to clients (weekly/monthly).
• Oversee vulnerability management efforts including scanning, prioritisation, risk communication, and remediation coordination.
• Ensure IDS/IPS systems are maintained and aligned with the latest threat intelligence.
• Work closely with the Senior Service Delivery Manager to identify process improvements and implement best practices.

What You’ll Bring

• 10+ years of experience in technical support for SOC or Cyber Security operations.
• 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills.
• Proven leadership in high-pressure, crisis-response situations.
• Strong client relationship management and stakeholder engagement skills.
• In-depth understanding of incident response frameworks and operational delivery.
• Experience managing IDS/IPS technologies and security gateway systems.
• Excellent written and verbal communication, with the ability to distil technical issues for non-technical audiences.
• Eligibility for UK Security Clearance (SC) is essential.
• Relevant certifications such as CISSP, CICM, GCIH, or similar.

If you’re looking to lead complex SOC delivery, influence cyber strategy, and play a key role in shaping secure digital futures, we’d love to hear from you.