Security Governance and Service Management Specialist

Job Description

My Banking client is seeking to recruit a Security Governance and Service Management Specialist on an initial 6 month contract for a Financial Services client based in London. It is hybrid and will require 3x days onsite per week. \n\nRole Purpose: \n\nEnhance the Security Intra group Governance and Service Management process for EU entities in line with ECB expectations\nMaintain and update the intra group governance framework, processes and procedures and standard suite, across Information and Cyber Security within EMEA.\nManage the intragroup relationships across AD and EMEA for Information and Cyber Security, ensuring service levels are met for all services received and/or provided.

\n\nAccountabilities & Responsibilities:\n\nDefine intra group security governance and service management framework\nEnhance and embed the operating/engagement model and service level agreement to ensure continuous oversight and service management\nDefine and maintain EU specific entity level reporting template, including metrics to support the service performance management and service operations management.\nEmbed a centralised ticketing module within ServiceNow for EMEA region. Use cases relevant to security service management, service request and service issue management.\nCoordinate the relevant reporting data points from Information and Cyber Security Committees relevant to EU, including inputs to and actions arising from the committees, the preparation of Security Performance Dashboards, and tracking of improvements.\nConsistently look for improvements in the efficiency and effectiveness of Information and Cyber Security intra group Governance and Compliance reporting \n\nSkills required: \n\nSME experience in third party service management including developing and maintaining service level agreements, metrics and compliance requirements.\nIn depth knowledge of third-party regulations across UK and EU such as ECB's EBA, DORA and related standards\nInformation and Cyber Security Frameworks and industry Standards (e.g., NIST/ISO 27001/COBIT/ITIL)\nExperience creating and delivering presentations and concise writing skills to produce clear documentation (security policy, senior management posture reports)\nExcellent inter-personal communication skills, able to liaise with all levels of the business across all regions including key stakeholders and senior management