Satellite Field Operations Manager- FL

Job DescriptionJob DescriptionDescription:

At EyeQ Monitoring, we don’t just protect property—we safeguard peace of mind. We’re a fast-growing, people-first security technology company headquartered in Atlanta, GA, and we’re looking for a dynamic Executive Assistant & Office Coordinator to keep our HQ humming and our leadership team firing on all cylinders.

We’re looking for a Satellite Field Operations Manager to lead safe, timely, and cost-effective field service operations in your assigned territory. This role is at the center of delivering an exceptional customer experience—overseeing both internal technicians and external service partners for installation, maintenance, and repair of customer equipment. You’ll be responsible for operational excellence, team development, customer satisfaction, and financial performance. You’ll collaborate closely with Sales, Customer Experience, Project Management, Engineering, and Technical Support teams, while serving as the primary point of contact for customers, subcontractors, and inspectors in your region.

Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.

We value trusted partnerships.

We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.

We build to last.

We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.

We take the hill.

We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.

We enjoy the journey.

We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.

Responsibilities

Leadership & People Management

• Recruit, onboard, and mentor field service team members and subcontractors.
• Drive safety training, technical certifications, and cross-skilling initiatives.
• Foster a culture of quality, accountability, and exceptional service.

Service Operations & Delivery

• Manage the regional service schedule for preventive maintenance, repairs, upgrades, and installations.
• Ensure accurate job scoping, parts availability, and technician readiness.
• Enforce standard operating procedures for diagnostics, repairs, and installs.
• Review job documentation for accuracy and completeness.
• Meet First Time Fix (FTF) targets and continuously improve SLAs, productivity, and backlog management.

Customer Experience & Escalation Management

• Act as the escalation point for service concerns.
• Provide proactive communication around ETAs, delays, and resolutions.
• Participate in quarterly business reviews (QBRs) and implement customer feedback for process improvement.

Subcontractor & Partner Oversight

• Qualify, onboard, and manage a local/regional subcontractor network.
• Set clear scopes of work and documentation standards.
• Monitor quality and enforce safety compliance.
• Approve subcontractor invoices based on validated work and rate cards.

Financial & Administrative Accountability

• Manage labor utilization, warranty costs, and T&M billing for your territory.
• Approve timesheets, expenses, and subcontractor payments.
• Support annual budgeting and forecasting.

Technology & Process Optimization

• Use SimPro FSM software and mobile tools for scheduling, tracking, and reporting.
• Leverage real-time tracking for dispatch optimization.
• Identify opportunities for automation and workflow improvements.

Safety, Compliance & Risk Management

• Enforce OSHA, NEC, and local compliance standards.
• Track safety incidents and lead root-cause analyses.
• Maintain calibration and inspection logs for all equipment and vehicles.

Requirements:

• Experience managing field service teams and subcontractors
• Strong leadership, problem-solving, and decision-making skills
• Proven track record in operational efficiency, safety compliance, and customer satisfaction
• Comfortable with FSM software, mobile tools, and process improvement initiatives
• Commitment to upholding EyeQ’s values in every interaction