SAP Program Manager in Emeryville

Job Description

Position: SAP Program Manager

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Location: Emeryville, CA (Hybrid)

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Fulltime Permanent

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Role Overview

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As the IT Delivery Lead (SAP Retail) representing ITCI at a leading San Francisco-based retail client, you will act as the key bridge between client business stakeholders and offshore delivery teams.

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You will own the end-to-end delivery of critical SAP Retail initiatives, ensuring programs are delivered on time, within scope, and aligned with enterprise business priorities in a high-growth environment.

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This role requires strong SAP Retail expertise, excellent client-facing leadership, and a strong focus on business outcomes over task execution.

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Key Responsibilities

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Client Stakeholder Management & Communication

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• Act as the primary onsite point of contact for IT and business leadership at the client organization.

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• Translate complex technical concepts into clear, business-relevant insights.

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• Manage stakeholder expectations and balance competing priorities effectively.

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• Lead governance meetings, steering committee discussions, and executive status reporting.

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End-to-End Program Delivery Ownership

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• Drive programs with a focus on business value realization, not just delivery completion.

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• Oversee project health including scope, schedule, budget, risks, and resource planning.

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• Proactively identify and mitigate delivery risks and blockers.

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• Ensure SAP solutions align with Finance, Supply Chain, Merchandising, and Retail Operations processes.

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Onsite–Offshore Delivery Coordination

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• Collaborate closely with offshore delivery teams to ensure seamless execution across geographies.

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• Convert business requirements into clear, actionable technical and functional specifications.

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• Provide retail domain context to improve delivery quality and reduce rework.

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• Ensure smooth communication and coordination across distributed teams.

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Required Qualifications & Experience

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• 6–8 years of strong hands-on experience in SAP Retail environments (SAP IS-Retail, S/4HANA Retail, Finance, Pricing, Inventory Management, etc.).

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• Proven experience in client-facing roles within IT consulting or system integration environments.

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• Strong track record in managing global onsite–offshore delivery models.

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• Experience engaging and influencing senior stakeholders (Director / VP level).

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• Strong understanding of retail business processes including omnichannel commerce, supply chain, and store operations.

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Skills

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• SAP S/4HANA Retail transformation experience.

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• Program management / PMO leadership experience.

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• Strong communication, negotiation, and stakeholder management skills.

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• Experience in large-scale enterprise retail transformation programs.

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