Salesforce Solution Architect in Arlington

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Job Description

Job Title: Salesforce Solution Architect

Location: Arlington, VA (Onsite)

Duration: 6+ Months

Type: W2/C2C

Experience: 10+ years (with minimum 5 years in Salesforce ecosystem)

Role Overview:

We are looking for an experienced Salesforce Solution Architect with strong expertise in Service Cloud, Omnichannel integrations, Genesys contact center integration, and AI enablement using Salesforce Einstein. The ideal candidate will lead the design, architecture, and implementation of scalable Salesforce solutions aligned with business objectives and technology strategy.

Required Skills and Experience:

• 10+ years of total IT experience, with minimum 5+ years in Salesforce architecture and solution design.
• Strong hands-on expertise in Salesforce Service Cloud, Omnichannel, CTI integrations, and Einstein AI.
• Proven experience integrating Salesforce with Genesys Cloud or other leading contact center solutions.
• Deep understanding of Salesforce Integration patterns, including REST/SOAP APIs, Platform Events, and Middleware tools (e.g., MuleSoft).
• Experience in Einstein Bots, Einstein Next Best Action, and Einstein Analytics setup and customization.
• Salesforce certifications such as:
• Salesforce Certified Application Architect / System Architect
• Salesforce Service Cloud Consultant
• Salesforce Integration Architect ()
• Strong understanding of data modeling, security, governance, and DevOps practices within Salesforce ecosystem.
• Excellent communication, stakeholder management, and presentation skills.

Nice to Have:

• Experience working with Experience Cloud or Sales Cloud in addition to Service Cloud.
• Knowledge of AI-driven service automation, chatbots, or GenAI capabilities in Salesforce ecosystem.
• Familiarity with Agile/Scrum methodologies and CI/CD pipelines (e.g., GitHub, Copado, Gearset).

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Relevant Salesforce certifications (Architect and Consultant level ).

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.