Salesforce Administrator / Business Systems Analyst

Job DescriptionJob Description

Job Summary:
We are looking for a dynamic Salesforce Administrator / Business Systems Analyst to bridge the gap between business needs and technical solutions. This hybrid role involves managing and enhancing Salesforce functionality while gathering requirements, analyzing business processes, and supporting system integrations and improvements.

Key Responsibilities:

Salesforce Administration:

• Manage and configure Salesforce platform (users, roles, profiles, permission sets, objects, fields, workflows, validation rules, reports, dashboards, etc.)

• Perform routine platform maintenance and support data integrity

• Collaborate with developers and QA teams for feature rollouts and system enhancements

• Support data migrations and conduct mass data updates as needed

• Monitor system performance and troubleshoot issues

Business Systems Analysis:

• Gather and document business and technical requirements from stakeholders

• Analyze current business processes and recommend improvements leveraging Salesforce capabilities

• Translate business needs into functional specifications and user stories

• Collaborate on testing efforts including UAT coordination and validation

• Act as a liaison between business users and technical teams to ensure successful solution delivery

Required Skills & Qualifications:

• 4+ years of experience as a Salesforce Administrator or BSA working with Salesforce

• Strong understanding of Salesforce configuration, security, and user management

• Experience gathering and documenting functional and technical requirements

• Proficient in generating reports, dashboards, and data analytics within Salesforce

• Excellent communication, problem-solving, and stakeholder management skills

Nice to Have:

• Salesforce Administrator Certification (ADM-201)

• Experience with Sales Cloud, Service Cloud, or Experience Cloud

• Familiarity with agile methodologies and tools like Jira or Confluence

• Exposure to Apex, Flows, or integration tools (e.g., MuleSoft, Workato)