Sales & Customer Service Representative in Liverpool

Job Description

Job Title: Sales & Customer Service Representative\n\nLocation: Liverpool / Hybrid\n\nSalary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role\n\nJob Type: Permanent, Full Time\n\nWorking Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm.\n\nThe Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.\n\nThe Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.\n\nWhat you will be doing:\n\nQuoting and closing new or renewal business enquires\nBuilding and maintaining long-standing client relationships\nAmending customer policies, payments and schedules\nRetaining existing clients at renewal\nSupporting customers with existing policy amendments\nWorking towards individual and team targets\nProviding excellent rapport building skills.\nHandling sensitive information and following data protection principles\nAdhering to strict FCA guidelines\nProviding a professional service and promoting our brand in a positive mannerWe are looking for colleagues who are:\n\nAs well as a passion for the job, below are the skills we are looking for to be successful in the role:\n\nA positive "can do" attitude\nExcellent verbal and written communication skills\nGreat listening skills\nHigh level of accuracy and attention to detail\nGood problem solver\nAbility to work in a fast paced environment\nAbility to multi-task and manage time effectively\nBe able to demonstrate patience and empathy\nExcellent customer service skills, incorporating a confident and polite telephone manner\nPrevious Insurance or Financial Services Industry ExperienceGrow with Acorn:\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week.

That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\n35 days' holiday (including bank holidays) with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nThese aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\n\nMindful Employer - championing mental health and well-being\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply :\n\nWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us.

These will include a standard criminal record check and an insolvency register check.\n\nVisa Requirements\n\nBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\n\nWe're Here to Support You\n\nWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know.

Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.\n\nPlease click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered