Safety Operations Center - Secondary 9/11 Dispatcher - Plano, TX

Job DescriptionJob Description

NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team and we are looking for talented individuals to join us.

Must have flexible schedule, $2,000 Retention Bonus! We pay $1 for shift differential for the hours of 6 PM – 6 AM, in addition we offer $1 bilingual pay. Must pass both background check and drug test.

Job Description:

Under supervision, provides communication and support services to courtesy patrol, wrecker, NTTA employees and contractors, and other first responders to incidents/emergencies; sometimes during stressful situations. Receives and processes 9-1-1 emergency calls, and non-emergency calls. Coordinates incident response by receiving and transmitting push-to-talk and telephone calls. Types letters, forms and reports on computer keyboards using Microsoft Office, Computer Aided Dispatch, and other applications. Uses good judgment when making decisions in emergency and routine situations. Monitors and operates alarm/alert panel and notifies responsible parties in a timely manner. Maintains confidentiality of information. Establishes and maintains good rapport with coworkers, police, customers, supervisors, and others. Work is performed in shifts which may include weekends and holidays, 24/7. Performs routine clerical work and other duties as required. Additional duties include assisting with tours, reporting equipment malfunctions, and assisting other employees.

Job Responsibilities:

• Monitors roadway activities by reviewing video and camera information on current conditions and accidents; posting information for electronic roadway signage and NTTA website; contacting other resources, facilitating removal of vehicles, and monitoring agency facilities.
• Determining appropriate department or crew for response, maintaining communications with personnel in the field; maintaining, sending and confirmation information to assist with each circumstance, and monitoring other calls.
• Type’s letters, forms and reports on computer keyboards using Microsoft Office, Computer Aided Dispatch, and other applications. Maintains records by entering information into databases, submitting reports as required, and recording and filing documents.
• Answering telephones including 9-1-1 emergency telephone calls, determining the nature of the caller’s business and dispatching Roadway Customer Service, or referring the call to the appropriate resource; prioritizing and routing emergency calls to fire, police and emergency medical services. There is often a high volume of calls, many of which involve accidents, employee must quickly, calmly, and properly handle and document the incident.
• Provides the public with basic instructions to safeguard persons in hazardous conditions prior to arrival of trained fire and police personnel.
• Properly accesses and uses video and audio equipment/applications; properly secures and protects sensitive/confidential information and data; provides security surveillance and access control for employees, customers, and NTTA property/facilities.
• Ability to cope with job related stress including but not limited to deadlines, customer, supervisory and staff interactions, multi-tasking and high work volumes is required.

Job Requirements:

• Formal Education: Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
• Experience: Call center or similar work experience preferred but not required.
• Supervision: Work requires the occasional direction of helpers, assistants, seasonal employees, interns, or temporary employees.
• Human Collaboration Skills: Decisions regarding implementation of policies may be made. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations.
• Freedom to Act: Receives General Direction: The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance is reviewed periodically.
• Technical Skills: Basic: Technical ability to operate a multi-function telephone system and operate an internal camera system. Ability to accurately enter data into a Computer Aided Dispatch (CAD) system.
• Budget Responsibility: None.
• Reading: Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college.
• Math: Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
• Writing: Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
• Certification & Other Requirements:
• Candidates must provide proof of US Citizenship (birth certificate, etc.)
• All candidates are required to pass a typing test which shows a typing proficiency of at least 35 wpm. A valid driver’s license is preferred, but not required.
• Candidates considered for appointment must pass a job related drug screen, have vision correctable to 20/40 and have normal color vision and normal hearing registered at 500-4000 Hertz set at 20db. Employees must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties. Employees must pass a background check.

Company DescriptionNTTA is an organization sanctioned by the State of Texas to develop and maintain high-quality roadways in North Texas. We are viewed as a cutting-edge leader in the toll industry nationwide, delivering transportation solutions to 12 million clients. As a customer-driven organization, our purpose is to enhance the quality of life for area residents. We serve a one of the fastest growing regions in the United States, and continue to grow with it to meet increasing transportation needs. NTTA is a vibrant organization with a highly qualified, energized, and engaged team. We are looking for individuals to join this team and help us maintain our place as a respected leader and partner in the region’s transportation network.Company DescriptionNTTA is an organization sanctioned by the State of Texas to develop and maintain high-quality roadways in North Texas. We are viewed as a cutting-edge leader in the toll industry nationwide, delivering transportation solutions to 12 million clients. As a customer-driven organization, our purpose is to enhance the quality of life for area residents. We serve a one of the fastest growing regions in the United States, and continue to grow with it to meet increasing transportation needs. NTTA is a vibrant organization with a highly qualified, energized, and engaged team. We are looking for individuals to join this team and help us maintain our place as a respected leader and partner in the region’s transportation network.]]>