RN Field Staff Supervisor in Grand Rapids

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Job DescriptionJob Description

Position Summary

The RN Field Staff Supervisor (Visiting RN) is responsible for completing in-home assessments, medication reconciliation, supply inventory, and ongoing medical status updates for Rehab Home Care (RH) and Private Duty Nursing (PDN) clients. This role ensures clinical compliance with accrediting agencies, state regulations, and funding source requirements while delivering exceptional support to field staff and clients.

This position plays a key role in maintaining patient safety, clinical quality, and strong communication between operations, clinical leadership, and field staff.

Success Measures

Success in this role includes:

• Adherence to Centria policies and clinical standards
• Flawless execution of visit-related tasks
• Timely, accurate documentation
• Meeting or exceeding qualitative and quantitative KPIs
• Demonstrating professionalism, collaboration, and superior customer service

Duties & Responsibilities

The following essential functions reflect the core requirements of the RN Field Staff Supervisor. Duties may evolve based on client needs, regulatory requirements, or organizational priorities.

Client Visits & Clinical Oversight

• Monitor, schedule, and complete client visits (primarily face-to-face; telehealth as allowed).
• Perform up to 20 visits per week, ensuring compliance with required timelines (Rehab: every 30 days; PDN: every 60 days).
• Prepare and process all documentation associated with scheduled visits.
• Review recent shift notes to understand client status and evaluate documentation quality.
• Conduct root-cause analysis related to client hospitalizations.
• Maintain client care plans, including creating, updating, sending, and tracking POCs and addendums.
• Provide clinical education to clients, families/guardians, and field staff as needed.

Communication & Support

• Build relationships with field staff to offer support, coaching, and mentorship.
• Communicate updates on client status promptly and effectively.
• Collaborate with Clinical Leadership, Operations, and Healthcare teams for escalated care needs or staff support.
• Provide a positive and professional experience for all clients and staff.

Compliance & On-Call Duties

• Perform Telehealth On-Call responsibilities when required.
• Ensure compliance with Centria's Code of Conduct, state and federal regulations, and payer/funding source requirements.
• Report any violations of company policies or the Code of Conduct.

Financial & Managerial Components

• Act as an individual contributor with some financial oversight responsibilities.
• Provide mentorship to designated clinical team members to support skill development and performance.

Qualifications

Education & Licensure

• Current Registered Nurse (RN) license in good standing (required)
• Bachelor of Science in Nursing (BSN) (one version listed required; optional to list as required or based on your organizational preference)

Work Experience

• Minimum 1+ year of nursing experience
• Knowledge and/or experience in home care strongly
• Knowledge of SCI, TBI, respiratory failure, and pediatric populations a plus

Technology Requirements

• Basic computer proficiency
• Working knowledge of a laptop/desktop PC
• Proficiency in Microsoft Office Suite and Google Workspace (G Suite)

Competencies & Skills

• Ability to follow written and verbal instructions
• Ability to communicate expressively and receptively
• Strong documentation and clinical assessment skills
• Ability to collaborate with interdisciplinary teams (Clinical, Operations, Field Staff)
• Excellent customer service skills
• Highly organized, with the ability to work under tight deadlines and shifting priorities

Working Conditions

• Standard office hours: Monday–Friday, 8:30 AM – 6:00 PM
• Occasional schedule adjustments or additional time may be required to meet company or client needs.

Physical Demands

• Occasional bending, reaching, lifting, pushing, or pulling up to 30 lbs
• Prolonged periods of sitting, along with intermittent walking or standing
• Frequent use of computer screens requiring visual acuity for data review and documentation

We are an equal opportunity employer and value at our company. We do not discriminate on the basis of , , , , , orientation, , marital status, Veteran status, or status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

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