Retrofit Operations Manager
JOB PURPOSE
Reporting directly to the Director of Construction Operations, the PAS / Retrofit Operations Manager will oversee the day-to-day operational delivery and compliance of retrofit projects across multiple workstreams. You will ensure all installations meet PAS 2030/2035, TrustMark, and funding body requirements while maintaining programme performance, quality assurance, and client satisfaction.
This is a key leadership role requiring a proactive manager with strong technical understanding, exceptional attention to detail, and the ability to lead delivery teams.
DUTIES AND RESPONSIBILITIES
- Lead the operational delivery of PAS-compliant retrofit projects across multiple sites.
- Oversee Site Managers, Supervisors, and Retrofit Coordinators to ensure safe, compliant, and efficient delivery.
- Ensure adherence to PAS 2030/2035, TrustMark, and MCS standards across all measures.
- Manage programme performance against time, cost, and quality KPIs.
- Coordinate with Retrofit Professionals (Assessors, Designers, Coordinators) to maintain compliance.
- Oversee pre-starts, progress reviews, and final handovers with clients and .
- Manage site audits, quality checks, and evidence submissions for TrustMark lodgement.
- Support the Construction Director with reporting, risk management, and operational improvement initiatives.
- Build strong relationships with clients, framework partners, and internal teams to ensure collaborative delivery.
PERSON SPECIFICATION
We are looking for a hands-on, technically minded professional who can lead by example and ensure delivery excellence on every project.
- Proven experience managing PAS 2030/2035 or retrofit/energy efficiency projects.
- Strong operational and compliance background in social housing retrofit or decarbonisation.
- Experience managing multiple sites, teams, and subcontractors.
- Excellent understanding of Health & Safety (CDM 2015, Building Safety Act, ISO systems).
- Strong communication and stakeholder management skills.
- Competent using project management tools and digital evidence systems (e.g., SharePoint, Monday, Locarla).
QUALIFICATIONS (REQUIRED)
- SMSTS or IOSH Managing Safely.
- NVQ Level 5 (or equivalent) in Construction / Energy Efficiency.
- Retrofit Coordinator (Level 5) or equivalent PAS knowledge.
- Full UK Driving Licence.
WHAT WE OFFER
* Company pension scheme
* Ongoing training and professional development (PAS 2035 / Retrofit Academy)
* Opportunity to lead large-scale, high-impact decarbonisation projects
* Supportive and collaborative working culture focused on quality and compliance
* Other benefits such as 24/7 Employee Assistance Programme, life assurance, gym discounts, cycle-to-work scheme, car lease scheme, employee discounts and e-vouchers
* Access to a wide range of high-quality refurbished tech at discounted prices through our benefits platform
, EQUALITY AND STATEMENT
At Surefire Management Services LTD, we are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to achieve their full potential.
We believe that our make us stronger, and we actively seek to build a team that reflects the diverse communities we serve.
We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of , , , , , , or any other characteristic.
Together, we strive to create a culture of belonging where every employee can thrive and contribute to our shared success