Retail Operations Manager

Job Description

Role: Retail Operations Manager
Location: Brighton & Hove
Hours: 40 hours per week
Pay: £50,000-£55,000 per annum

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An excellent opportunity has arisen for a Retail & Operations Manager to join one of our longstanding clients, an exciting and growing business within the home improvement and services industry with worldwide locations.

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Benefits:

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• Competitive base salary with performance-related bonuses

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• Comprehensive training and support provided

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• Clear progression pathway to business ownership

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The Requirements:

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• Previous experience in a management role is desirable

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• Strong leadership and organisational capabilities

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• Sales-focused with commercial acumen and excellent interpersonal skills

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• Financial understanding including P&L and reporting

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• Proficient in Microsoft Office and CRM systems

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• Valid UK driving licence

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The Role:

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• Oversee daily operations of a local showroom, ensuring a professional, organised, and brand-aligned environment

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• Lead and support a small team including sales consultants and operational staff

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• Manage the customer journey from initial enquiry to post-sale follow-up, ensuring an exceptional client experience

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• Deliver expert consultations on kitchen transformations, offering tailored advice on doors, worktops, appliances, lighting, and more

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• Prepare in-home quotations and close sales effectively, following up with potential customers as needed

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• Liaise with installers, suppliers, and customers to ensure timely and high-quality project delivery

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• Maintain showroom presentation to reflect the latest design trends and product innovations

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• Organise local marketing initiatives including events and community engagement

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• Act as a keyholder and manage opening and closing duties

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• Engage with internal stakeholders including finance, business development, marketing, and HR

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• Receive comprehensive training in preparation for potential future franchise ownership

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If you're keen to join an exceptional team who can offer clear career progression, a supportive environment, and the opportunity to take ownership of a proven business model, then please apply to this Retail & Operations Manager role below or call Jamie Watson on 01273 063769 between 9.00am - 5.30pm.