Retail Furniture Operations Manager

Job DescriptionJob Description

Job post summary

Date posted: June 18, 2025

Pay: $78,000.00 - $120,000.00 per year

Job description:

Aspire Homes Mission: Enable everyone to make their house a home.

Our Vision: To become the first-choice destination for Furniture & home décor.

*Job Summary:

The Operations Manager (OM) position is accountable for all operational aspects of the business at the store level to execute the Company’s business objectives, ensures customer satisfaction, and maximizes sales. The OM leads and manages the store operations team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy working. The OM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director.

Key Roles and Responsibilities

• The OM is responsible for building, coaching, and maintaining a store team to meet At Aspire Home’s Vision, Mission, Values, and business objectives while following all Company processes and policies.
• The OM will recruit, interview, hire, and manage team members to ensure a positive customer experience while ensuring all new hires are trained and developed as a team member. The OM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences.
• The OM coaches, drives performance, sets goals and, where appropriate, takes follow-up action with team members, including performance support plans, performance improvement, and corrective actions.
• The OM makes employment decisions for Operations team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns.
• The OM coordinates directly with Store Director and or GM to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The OM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary.
• The OM reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits.
• The OM oversees Task Management by planning, directing and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The OM adjusts the schedule as needed based on operational needs/objectives.
• The OM is responsible for managing all store opening, closing, and Front-End processes, ensuring accurate and timely execution, operational readiness, provide troubleshooting, team management, while ensuring building, assets, and team member security.
• The OM oversees and leads the execution of the freight and stocking processes in a safe and timely manner; actively manages and sets the pace for the unloading and merchandising of new stock, including top stock. Ensures team maintains a neat clean, and safe stockroom and store while stocking and merchandising, and maintaining the safety and security of our Team Members and Customers.
• The OM manages the store in a manner designed to provide customers with a positive shopping experience in a neat, clean, and safe store while minimizing damages and shrink. Addresses Customer concerns in a timely manner.
• Leads the store team in the areas of customer satisfaction, team/team member development, inventory, cash control, human resources, safety, loss prevention and expense control, so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects.
• Additional responsibilities as assigned.
• Open Availability

Qualifications and Competencies:

• At least 18 years old.
• High School Diploma/Equivalent; College degree .
• Background Check will be completed.
• At least 3 years Management/Leadership experience
• At least 3 years’ direct responsibility of leading 4 or more people in multiple departments or equivalent
• At least 1 year experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $4 million.
• Ability to work a flexible schedule including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
• Proficiency within Microsoft office (Word, Excel)
• Communicates clearly and concisely with excellent verbal, written and comprehension skills.
• Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
• Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
• Ability to comprehend, train, develops, motivate and lead in a manner of fostering a work environment that is smart & scrappy, exciting ,safe, and fun.
• Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.

Work Location: In person

WORKING CONDITIONS

• Continuous mobility throughout the store during shift, including twisting
• Frequent bending, pulling, pushing, crouching, stooping, and reaching during shift
• Continuous lifting and/or moving over 50 lbs. during shift
• Continuous coordination and manipulation of objects during shift
• Frequent use of a computer, telephonic devices, and related office supplies (This is a must as we do not have a Dedicated IT company so problem solving is a must)
• Scheduling: * Aspire Home, Kennebunk, is open seven days a week, and in this role, we expect you to work an average of 55-65 hours per week (based on the needs of the business) to establish the store's success.
• * Our store management schedule is six days a week and will be a team training effort with many on-the-job training scenarios.

* Your starting salary for this role will be $78,000

Incentive Plan is in place for Bonus of $10,000.00 +

* You will receive 10% of all Extended Warranties sold across Aspire Home including that of which are sold by other associates.

* You will also receive Cash Bonuses from the Manufacturer on all Bedding and Undercounter Appliances, including Luxury Grills ( These are anywhere from $50.00-$600.00 per Piece).

Benefits:
*High Growth potential within the Organization (Multiple Stores will be opening and other storefront industry's so promotion is but a goal away)

* Benefit options become available after 30 days and include the following

-Holiday Company Parties
-healthcare insurance,
-dental insurance,
-four (4) paid holidays off per year,
-Employee cost discounting on EVERYTHING including furniture and appliances.
- Employee Layaway Program Pay as you Play ( Purchase anything right away and pay off slowly)
*We currently adapt to the Maine state law for PTO, 1 hour earned for every 40 hours worked, but after one year 1 Weeks paid vacation.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off

Application Question(s):

• Can you hold Company Policy's in place and manage your own team responsibly (Please go into detail) ?
• How are you at confronting a employee who constantly breaks policy's within the department (Please go into detail) ?
• If the store was getting to closing hours (15 Min or Less) and a client was still in the department interested in furfure what would be the correct thing to do? (Please go into detail)

Experience:

• Retail management: 3 years (Required)
• Retail sales: 3 years (Required)

Ability to Commute:

• Kennebunk, ME 04043 (Required)

Work Location: In person

Company DescriptionAspire Home is a brand new luxury furniture and bedding business in Kennebunk, ME. We are engaging, rewarding, creative and our goal is to Aspire for Greatness by showing our clients that furniture can be exciting, relaxing, and elegant all in one. As an Aspire Home Sales Associate, you will provide guidance and education through the sales process. You will be the authority on our product lines to educate the consumer of features that they offer and to address any problems or concerns they have through the design process.Company DescriptionAspire Home is a brand new luxury furniture and bedding business in Kennebunk, ME. We are engaging, rewarding, creative and our goal is to Aspire for Greatness by showing our clients that furniture can be exciting, relaxing, and elegant all in one. As an Aspire Home Sales Associate, you will provide guidance and education through the sales process. You will be the authority on our product lines to educate the consumer of features that they offer and to address any problems or concerns they have through the design process.