Restaurant and Lounge Manager - Delta Hotels Jumeirah BeachDubai

Description

JOB
SUMMARY

Areas
of responsibility include Restaurants/Bars and Room Service if
applicable. Supervises daily restaurant operations and assists with
menu planning maintains sanitation standards and assists servers
and hosts on the floor during peak meal periods. Strives to
continually improve guest and employee satisfaction and maximize
the financial performance in areas of responsibility. Determines
training needed to accomplish goals then implements
plan.

CANDIDATE
PROFILE

Education
and Experience

High school
diploma or GED; 4 years experience in the food and beverage
culinary or related professional
area.

OR

2year degree from an
accredited university in Food Service Management Hotel and
Restaurant Management Hospitality Business Administration or
related major; 2 years experience in the food and beverage culinary
or related professional area.

Proficiency in
Spanish or Portuguese
required

CORE
WORK
ACTIVITIES

Managing
DaytoDay Operations

Supervises
and manages employees. Manages all daytoday operations. Understands
employee positions well enough to perform duties in employees
absence.

Maintains service and sanitation
standards in restaurant bar/lounge and room service
areas.

Reviews staffing levels to ensure that
guest service operational needs and financial objectives are
met.

Leading
Food and Beverage Team

Utilizes
interpersonal and communication skills to lead influence and
encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by
example.

Encourages and builds mutual trust
respect and cooperation among team members.

Serves as a role model to demonstrate appropriate
behaviors.

Identifies the developmental needs of
others and coaches mentors or otherwise helps others to improve
their knowledge or skills.

Develops specific
goals and plans to prioritize organize and accomplish your
work.

Ensures and maintains the productivity
level of employees.

Provides the leadership
vision and direction to bring together and prioritize the
departmental goals in a way that will be efficient and
effective.

Ensures compliance with all food
& beverage policies standards and procedures by training
supervising followup and hands on management.

Ensures compliance with all applicable laws and
regulations.

Ensures compliance with food
handling and sanitation standards.

Ensures staff
understands local state and Federal liquor laws.

Establishes and maintains open collaborative relationships with
employees and ensures employees do the same within the
team.

Establishes guidelines so employees
understand expectations and parameters.

Monitors
alcohol beverage service in compliance with local
laws.

Ensuring
Exceptional Customer Service

Provides services that are above and beyond for customer
satisfaction and retention.

Improves service by
communicating and assisting individuals to understand guest needs
providing guidance feedback and individual coaching when
needed.

Manages daytoday operations ensures the
quality standards and meets the expectations of the customers on a
daily basis.

Displays leadership in guest
hospitality exemplifies excellent customer service and creates a
positive atmosphere for guest relations.

Empowers employees to provide excellent customer
service.

Acts as the guest service role model
for the restaurants sets a good example of excellent customer
service and creates a positive atmosphere for guest
relations.

Handles guest problems and
complaints.

Meets with guests on an informal
basis during meals or upon departure to obtain feedback on quality
of food and beverage service levels and overall
satisfaction.

Ensures corrective action is taken
to continuously improve service results.

Incorporates guest satisfaction as a component of departmental
meetings with a focus on continuous improvement.

Manages service delivery in outlets to ensure excellent service
from point of entry to departure (e.g. greeting from hostess speed
of order taking and food and beverage delivery fulfillment of
special requests collection of payment & invitation to
return).

Managing
and Conducting Human Resource
Activities

Provides guidance and
direction to subordinates including setting performance standards
and monitoring performance.

Identifies the
educational needs of others develops formal educational or training
programs or classes and teaches or instructs
others.

Ensures employees are treated fairly and
equitably. Strives to improve employee
retention.

Ensures employees receive ongoing
training to understand guest expectations.

Solicits employee feedback utilizes an open door policy and reviews
employee satisfaction results to identify and address employee
problems or concerns.

Strives to improve service
performance.

Ensures recognition is taking place
across areas of
responsibility.

Additional
Responsibilities

Provides
information to supervisors coworkers and subordinates by telephone
in written form email or in person.

Analyzes
information and evaluating results to choose the best solution and
solve problems.

Assists servers and hosts on the
floor during meal periods and high demand times.

Recognizes good quality products and
presentations.

Supervises daily shift operations
in absence of Assistant Restaurant Manager.

Oversees the financial aspects of the department including
purchasing and payment of
invoices.

Marriott International is an equal
opportunity believe in hiring a diverse workforce and sustaining an
inclusive peoplefirst are committed to nondiscrimination
onanyprotectedbasis such as disability and veteran status or any
other basis covered under applicable
law.

Required
Experience:

Manager

Key Skills
Culinary
Experience,Restaurant Experience,Food Preparation Experience,Time
Management,Customer Service,Hotel Experience,Taleo,Hospitality
Experience,Barista Experience,Bartending,POS,10 Key
Calculator
Employment Type :
Full-Time
Experience:
years
Vacancy: 1