Resource Planning & Scheduling Analyst in Etwall

Job Description

Resource Planning & Scheduling Analyst\n\nDerbyshire| Full time Onsite (Mon – Fri) | £32,000–£36,000 + Package\n\nAre you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans? If so, this is a first-class opportunity to join an established Resource Planning team.\n\nThe role is fully onsite (Mon – Fri) and provides a competitive base salary of £32’000 - £36’000 (depending on experience) and broad benefits package.\n\nWhat You’ll Do\n\n * Own and manage the short-term resource planning cycle (> 8 weeks)\n\n * Verify the demand forecast prior to creating a rolling schedule pattern that you’ll optimise regularly to cater for local changes, events and alterations in expected demand\n\n * Effectively manage ‘off-line’ activities to ensure optimal resource availability\n\n * Analysis performance trends to adjust forecast accuracy and schedule optimisation\n\n * Optimise and improve the use of the WFM platform\n\n * Spot trends and risks to improve future planning.\n\n * Influence stakeholders in best practice planning processes\n\nWhat We’re Looking For\n\n * Experience within a contact centre Resource Planning or Workforce Planning team\n\n * Strong knowledge of creating, releasing and optimising staff schedules\n\n * Hands-on use of a leading WFM platform ( NICE, Verint, Calabrio, Alvaria)\n\n * Competent Excel & analytical skills\n\n * Proactive relationship building and stakeholder engagement abilities\n\n * A proactive mindset with a focus on continuous improvement.\n\nWhat You’ll Get\n\n * Competitive salary\n\n * Broad Benefits Programme\n\n * Superb coaching, mentoring and support\n\n * Onsite Parking\n\nReady to apply or learn more? Please contact us as directed