Residential Service Technician

Job DescriptionJob Description

Overview

IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life.

IES is a provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, , , , Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Plans
• Choice of Dental and Vision Coverage
• Optional Long-term , Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

Responsibilities

Position Summary

IES Residential is seeking skilled and experienced Residential Service Electricians to join our growing Service Organization. This role requires technical expertise in troubleshooting, maintaining, and repairing electrical systems in residential environments — including both new builds and lived-in homes. The ideal candidate has a strong understanding of NEC codes, prioritizes safety, and excels in customer service. As the face of our service division, this technician will represent IES Residential with professionalism and a commitment to excellence.

Key Responsibilities

• Respond to scheduled and emergency service calls in residential homes (occupied and unoccupied).

• Diagnose and repair electrical issues related to panels, circuits, breakers, lighting, outlets, GFCIs, switches, and more.

• Conduct home warranty repairs and ensure homeowner satisfaction through quality service and clear communication.

• Maintain a professional and respectful demeanor while working in lived-in homes.

• Accurately complete service tickets and document repairs performed, parts used, and next steps if required.

• Ensure work is completed in accordance with Electrical Code (NEC) and OSHA safety standards.

• Maintain cleanliness and functionality of company vehicles, tools, and PPE.

• Communicate effectively with service coordinators, homeowners, and field leadership.

• Proactively identify opportunities to improve system performance or customer satisfaction.

Qualifications

Qualifications

• Minimum of 2 years’ experience as a Residential Service Electrician.

• Demonstrated skill in electrical troubleshooting and diagnostics in residential settings.

• Strong knowledge of NEC codes and compliance requirements.

• Recognized for high-quality workmanship, professionalism, and safety.

• Excellent customer service and communication skills.

• Valid Driver’s License and clean driving record.

• Must pass a background check and drug screening.

• Willingness to work independently and travel to various residential job sites.

Qualifications

• • Journeyman Electrician License (as required by state or local jurisdiction).

  • Experience using field service management apps or reporting software.

  • Bilingual (English/Spanish) is a plus.

Working Conditions & Physical Requirements

• Work is performed in both new builds and occupied homes; must maintain a professional and respectful demeanor in customer-facing environments.

• Must be comfortable working in attics, crawl spaces, and tight areas within existing structures.

• Requires frequent driving between job sites and homeowner residences.

• Must be able to lift and carry up to 50 pounds and work with hand and power tools.

• Ability to stand, walk, crouch, and climb ladders as part of routine troubleshooting and repairs.

• May be exposed to various environmental conditions, including heat, cold, and outdoor weather during inspections or exterior work.

• Requires use of company vehicle and strict adherence to driving and safety policies.