Residential HVAC Service Manager in Champaign

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Job DescriptionJob Description

Residential HVAC Service Manager

At Hoveln Heating & Cooling, Inc., we don't just keep homes comfortable - we create peace of mind. Our reputation is built on craftsmanship, reliability, and genuine care for our customers. As we continue to grow, we're searching for a Residential HVAC Service Manager who can bring clarity, confidence, and strong leadership to guide our service team toward shared success.

About the Role

As our Service Manager, you'll oversee the daily operations of our residential HVAC service department. You'll lead a talented group of technicians, make sound decisions in the moment, and ensure every customer has a positive experience. This role is ideal for someone who's level-headed, solution-oriented, and enjoys helping people perform at their best.

What You'll Do

• Lead, mentor, and motivate our residential HVAC service technicians.
• Manage daily schedules, dispatching, and workflow to ensure efficient, on-time service.
• Provide support and assist technicians with troubleshooting as needed.
• Handle escalated service issues with professionalism, empathy, and sound judgment.
• Track performance metrics and coach team members to reach department goals.
• Uphold high standards for safety, workmanship, and customer satisfaction.
• Collaborate closely with office staff, install teams, and sales for seamless customer communication.
• Oversee warranty claims, billing accuracy, and service documentation.
• Support ongoing training efforts to keep the team aligned with industry best practices.

Pay: $75,000 - $85,000/year - Depending on Experience

What You Bring

• 5+ years of residential HVAC service experience or comparable industry experience.
• Hands-on field experience is a plus.
• At least 2 years in a supervisory or leadership role.
• Strong communication and people skills - able to coach, guide, and inspire.
• Calm, confident decision-making and steady problem-solving abilities.
• Customer-focused mindset rooted in integrity and professionalism.
• Experience with service management software (Field Edge, Service Titan, Housecall Pro, or something similar)

What We Offer

• Competitive base salary + performance bonuses
• 100% company-paid health insurance
• Paid time off and holidays
• Ongoing training and leadership development
• A supportive, family-oriented culture where your leadership truly matters

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.