Residential AV Service Technician

Job DescriptionJob DescriptionBenefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Parental leave

Job Description
Works independently and with other team members to service and install equipment, program systems and lead residential AV projects. This position has broad scale knowledge of residential audio, video, security, surveillance and control systems. May be responsible for leading, training and mentoring less experienced technicians.
Job Responsibilities
Travel to client site to resolve various technical problems, perform software updates, complete small scale new installations or system additions.
Provides Service Manager with project status updates
Maintains Project documentation daily
Completes quality control checks using Job Form
Employs project management principles to successfully execute AV projects on-time and within budget.
Exhibits professionalism and provides excellent customer service
Acts as a resource for Residential AV technical knowledge
Advanced troubleshooting of simple and complex systems
Advanced networking/data system installs, set up and deployment
Program automation, lighting, shading, surveillance and security systems
Coaches, leads, trains and mentors less experienced Technicians
Complete required training and certifications; maintain certification levels for all position requirements
Adheres and maintains quality standards
Job Requirements (or Comparable Certifications)
Minimum 5 years AV field experience demonstrating proficiency in all of the previously posted job responsibilities for this position.
High school diploma or GED
PCNA Certification (or comparable)
Control4 Automation Programmer Certification
Lutron RA3 Certification but not required
RTI programming proficiency but not required
URC programming proficiency but not required
Savant programming proficiency but not required
Excellent verbal and written communication skills
Ability to meet deadlines
Detail-oriented and organized; multi-tasker
Self-motivated, task driven, and able to apply best practices theory
Strong problem-solving skills; creates in the field solutions
Ability to work overtime as needed
Ability to travel overnight for training and installations as needed
Maintains valid drivers license and satisfactory driving record
Clean background check
Proficiency using hand and power tools
Ability to lift and carry up to 50 lbs.
Ability to work on ladders, lifts and at high elevations
Position Details
Location Charlotte, NC
Job Type Full Time
Pay - Hourly
Salary range - $25hr-$33hr




Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

WHO ARE WE?
HTS is a rapidly growing business with a beautiful retail showroom space in the greater Charlotte area. We have been in the residential and commercial custom integration industry since 2001 and have a proven track record of treating our clients and employees with the highest level of respect and professionalism. As a result, nearly all our business comes from referrals from existing clients. We specialize in high-end, custom applications that take the WOW factor to an 11. We work with the most cutting-edge technology in the industry, creating solutions that blow our clients away.
HTS recently has expanded and now offers fully licensed electrical work, residential and commercial.

WHAT WE BRING TO THE TABLE
This position allows you to work with cutting edge technology, gives you the opportunity for growth and advancement, all while working in a positive and supportive environment.
We offer a competitive compensation package, based on experience. We also offer generous incentive compensation as we deeply believe that when the organization does well, everyone should benefit.