Research Operations Program Manager in Redmond

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Job DescriptionJob Description

Team Red Dog is partnering with a design-forward technology client to hire a Research Operations Program Manager to support and scale UX research programs for an enterprise Copilot-focused product suite. This role sits at the intersection of UX research, program management, and operational excellence, enabling global research teams through streamlined processes, research tools, stakeholder collaboration, and AI-powered operational innovation in a fast-moving technology environment.

Top Required Skills (Must Haves):
List the top 3-4 required skills here with some details in how these tools will be used.

1. Research operations and program support experience, including designing and scaling research programs that reduce friction and increase researcher impact.
2. Experience managing research tools and infrastructure, including platforms such as UserTesting, Qualtrics, dscout, Marvin, and similar research technologies.
3. Stakeholder and supplier engagement, including vendor management, licensing, budgeting, and cross-functional collaboration with legal, procurement, and security teams.

Opportunity Overview:
This role offers the opportunity to play a critical part in amplifying the impact of a world-class UX Research organization focused on Copilot innovation. You will remove operational barriers to great research by building scalable systems, managing research infrastructure, and enabling researchers to focus on high-impact insights. The work directly supports the evolution of AI-driven experiences and research practices at enterprise scale, with visibility across product, design, and leadership teams.

How you will make an impact:

• Build and scale global research programs that enhance efficiency and research quality
• Design and maintain operational systems for experience reviews, audits, and customer research programs
• Establish scheduling, governance, and compliance processes for research activities
• Manage the research technology stack, including tools, licensing, training, and vendor relationships
• Evaluate and implement new research and AI-driven operational tools
• Oversee research tool budgets and ensure compliance with best practices
• Create and maintain systems for organizing, sharing, and scaling research insights
• Maintain SharePoint sites, templates, guides, and research documentation
• Partner with legal, procurement, and security teams to streamline approvals and contracts
• Develop communication strategies to share research insights through newsletters, Teams channels, and internal sites
• Support onboarding and offboarding for researchers and contractors, ensuring access, knowledge transfer, and smooth transitions

The expertise you bring:

• Bachelor's or Master's degree in Design, HCI, UX, or a related field, or equivalent professional experience
• 3+ years of experience in research operations, user research, or a closely related role
• Proven ability to build and scale operational systems and processes
• Strong project management skills supporting complex, cross-functional initiatives
• Hands-on experience with user research tools and platforms
• Solid understanding of research methodologies and the end-to-end research lifecycle
• Experience working in enterprise technology or high-growth environments
• Familiarity with legal, procurement, and compliance processes related to research

What makes a candidate highly successful in this role:
Successful candidates are highly organized, proactive problem-solvers who thrive in ambiguity and take ownership of operational excellence. They bring strong relationship-building skills, anticipate research team needs, and continuously look for opportunities to improve efficiency through automation and AI. A passion for enabling research at scale, combined with the ability to work independently and collaboratively, sets top performers apart.

Why Work with Team Red Dog?
At Team Red Dog, people are at the heart of everything we do. Our commitment to personalized service and our deep experience in matching talented professionals with meaningful roles at some of the world's most inspiring companies is what sets us apart. We take the time to understand your unique skills, strengths, and passions—because we believe your career should reflect who you are.

Whether you're looking to grow, pivot, or simply find a place where your work truly matters, we offer opportunities that empower you to make a positive impact. With excellent benefits, a supportive team, and a role where you can thrive while doing what you love, we're here to help you take the next step with confidence. Join us—and discover what it means to be genuinely valued in your career.

Generous benefits package for qualified employees includes:
• Health insurance (medical, dental, vision, and life)
• Employer-matched 401K plan
• Paid time off
• Paid holidays
• Profit sharing

Estimated Start Date: Immediately
Location: 100% Remote (PST working hours required)
Job #: 2420
Job Type and Estimated Duration: W2/Contract role, through 6/30/26, strong potential for extension
Rate: $8,900 – $9,800 per month

Team Red Dog is committed to providing equal opportunities to everyone, regardless of , , , , , , , or any other characteristic. If you need accommodation during the recruitment process, reach out to hr@teamreddog.com, and we will work to ensure an accessible experience. We strictly adhere to federal, state, and local laws to maintain a workplace free from discrimination and harassment.
We offer competitive compensation aligned with U.S. industry standards, and our final offer will reflect the candidate's location, job-specific skills, experience, and knowledge.

• All applicants must be authorized to work in the U.S. without the need for sponsorship.
• Team Red Dog is an E-Verify employer.
• Employment is contingent upon the successful completion of a reference and background check.
• Please no solicitations from C2C or recruiting firms.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.