Remote Operations Manager in Nottingham

Job Description
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Were hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate.

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This business is going through a major growth phase scaling from 30 to 60+ employees within the next 1218 months and needs a confident operational leader to drive structure, performance, and delivery as they grow.

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Youll be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If youre used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence youre looking for.

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This is not a back-office management role its strategic, people-focused, and pivotal to the business.

Key Responsibilities\n

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  Lead and develop operational functions across broking, client servicing, compliance, and support

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  Drive continuous improvement across processes, systems, and service delivery

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  Work closely with leadership to execute business strategy and scale operations sustainably

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  Lead change management projects as the company grows people, systems, and workflow

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  Monitor and improve compliance, FCA standards, audit readiness, and internal QA

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  Support performance frameworks, training, and development across teams

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  Champion a high-performance, team-first culture that supports growth and retention

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  Ensure systems, data, and reporting infrastructure evolve with the business

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What Were Looking For\n

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  5+ years of experience in an operational leadership role within an insurance brokerage

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  Commercial insurance knowledge with a solid grasp of broking workflows and service expectations

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  Strong understanding of FCA compliance, reporting, and audit requirements

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  Experience leading operational change in a growing or evolving business

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  A natural people leader strong coaching, communication, and influence skills

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  Confident navigating between day-to-day delivery and long-term strategic planning

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  Calm under pressure, highly organised, and solutions-focused

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Why This Role?\n

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  Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth

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  Direct input into strategic decisions and operational direction

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  Work with an ambitious, supportive leadership team that values people and performance

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  Hybrid working, a dynamic environment, and room to grow as the business expands

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  My client is a top-quartile payer packages here reflect the level of responsibility and impact

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Next Steps\n

If youre an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale this opportunity will give you the platform to do just that.

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Interested in hearing more? Lets arrange a confidential chat.

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• My client is a top-quartile payer packages here reflect the level of responsibility and impact

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