Remote Customer Service Specialist in Anchorage

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Job DescriptionJob Description

We are seeking a friendly, solution-oriented Remote Customer Service Specialist to handle customer inquiries via phone, email, and chat. In this role, you will assist customers with questions, troubleshoot issues, and provide a seamless support experience.

Responsibilities:

• Respond promptly and professionally to customer inquiries across various channels
• Provide accurate information about products, services, and account details
• Troubleshoot and resolve customer issues efficiently and empathetically
• Document all interactions accurately in our CRM system
• Follow up with customers to ensure their concerns are fully addressed
• Collaborate with internal teams to improve service quality and customer satisfaction
• Maintain knowledge of current products, policies, and procedures

Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Prior experience in customer service or support
• Ability to work independently and manage multiple customer interactions simultaneously
• Comfortable working with CRM and support software
• Flexible availability, including evenings and weekends if needed

Benefits:

• Competitive compensation package
• Fully remote work environment with flexible scheduling
• Comprehensive training and ongoing support
• Opportunities for career advancement
• Supportive and inclusive team culture

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.