Regional Operations Manager in Worcester
Job Description
Regional Operations Manager
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Environmental Field Services company - Worcester
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Full time, permanent
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Salary: £45,000 plus company vehicle.
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We are a specialist environmental field services business. We install, maintain and certify the monitors and data loggers that tell water companies what is actually happening inside their networks, from live foul and storm sewers to rivers, reservoirs and culverts. That data is what allows our clients to understand their assets, build resilience and cut pollution.
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The scale of it: more than 4,000 monitors maintained every month, over 100 vans on the road across the UK, and more than 240 people. We are accredited by CHAS, SMAS, Achilles and FORS, and certified to ISO and 14001. In plain terms, we do this properly and we do it safely.
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Due to expansion, we are looking for a Regional Operations Manager to take charge of our day-to-day operations across the region. .
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You'll manage and develop our Supervisors and Field Site Staff, drive performance against KPIs, and set the standard for Health & Safety across every site you're responsible for. You'll also be a key point of contact for our clients, so you'll need to be as comfortable in a client meeting as you are on site.
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What you'll be doing
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Managing, supporting and developing Supervisors and Field Site Staff across the region
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Monitoring team performance, productivity and quality of work, and acting where standards slip
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Tracking KPIs and targets, and reporting on regional performance to the Operations Director
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Coaching Supervisors to build their confidence, management skills and team results
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Carrying out regular site and team visits to check working practices and standards
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Leading on Health & Safety: enforcing policies, RAMS and safe systems of work, running H&S checks and challenging unsafe practice
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Making sure incidents and near misses are reported, investigated and followed up properly
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Identifying training and competency gaps and making sure they're closed
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Handling performance, attendance and conduct issues, including disciplinary matters alongside HR
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Resolving operational problems and customer issues, and supporting Supervisors with the complex ones
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Monitoring staffing levels and making sure teams are properly resourced
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Attending client and management meetings to discuss performance, ongoing work and future requirements
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Finding practical ways to improve productivity and efficiency, and sharing good practice across teams
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What we're looking for
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Proven experience managing people in a field-based environment — utilities, environmental services or similar
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Experience managing Supervisors or Team Leaders is an advantage
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Strong Health & Safety knowledge, and the credibility to lead by example
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Confidence dealing with performance, conduct and disciplinary issues
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A good grasp of KPIs and targets, and what to do when the numbers aren't where they should be
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Organised enough to juggle several teams and issues at once
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A practical, hands-on approach to problem solving
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Someone who can motivate teams and get the best out of people
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Professional and confident representing the company to clients
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A full UK driving licence (essential)
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To apply please send your CV to Gary Simpson.
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Closing date: 18th September 2026.
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